Store Manager

Jollyes The Pet People; Long Lee; On-site; GBP 30,000 - 34,000; Full time

Job summary

A leading UK pet retailer is seeking a Store Manager for their Long Lee location. The ideal candidate will manage store operations, team performance, and ensure exceptional customer service. With a salary of £30,000 to £34,000 plus bonuses, this role offers an exciting opportunity for development within a respected brand. Join a team recognized as 'Best Retailer 2024' and contribute to a great working environment.

Benefits

Competitive salary

Annual bonus potential

Financial wellbeing package

Colleague Discounts

Workplace pension scheme

Enhanced maternity and paternity leave

Qualifications

• Demonstrated ability in developing business performance and exceeding KPIs.
• Experience managing P&L.
• Ability to ensure compliance with health & safety.

Responsibilities

• Lead team to create an excellent culture and work environment.
• Manage KPIs for customer service standards and financial performance.
• Ensure high standards of pet care and responsible pet ownership.

Skills

Passion for pets and people!

Previous retail store management experience

Sound decision maker

Ability to build high performing teams

Commercially aware

Job description

Retail Store Manager – Jollyes Pets - Keighley. Salary £30,000 - £34,000 p.a. + bonus potential of £2-10k p.a.*. Managing the daily operations of the store, including team management, store standards, stock management and delivering excellent customer service to our pet parents.

Following exciting recent growth, Jollyes is looking for a talented individual to be the Store Manager in our Keighley store. This is a fantastic opportunity to join a company voted by Retail Week as 'Best Retailer 2024' (<£250m t/o) and included in the Sunday Times 'Best Places to Work' list.

Benefits:

• Competitive salary of £30,000 - £34,000 - p.a., plus annual bonus potential of £2-10k p.a. *subject to reaching pre-agreed measures.
• iTrent financial wellbeing package, powered by Wagestream, enabling access to earnings before pay day plus lots more discounts and savings benefits.
• Retail Trust membership – counselling, wellbeing and financial support for the retail industry.
• Colleague ‘Treats’ – numerous discounts on up to 800 high street retailers and online service providers from groceries to holidays and cinema trips.
• Colleague ‘We Care’ wellbeing & medical support services – online GP, mental health support, get fit programme and much more (including ‘Tooth Fairy’ dentist on demand).
• 30% off Jollyes branded products (and 20% off other brands in store for your pet’s needs!) with discounts for our groomers and pet clinics too.
• Workplace pension scheme provided by Legal & General (contributions EE 3%, ER 5%).
• Free colleague uniform and on-site parking.
• Additional paid leave for your wedding, new pet coming home and your birthday off.
• Enhanced Maternity leave – Full pay for first 26 weeks before reverting to SMP for 13 weeks. (or 6 weeks at full pay followed by 33 weeks at SMP if under 2 yrs service)*.
• Enhanced Paternity leave – partners to receive 4 weeks full pay (or 2 weeks full pay under 2 yrs svc)*.
• Top Dog Award scheme – colleague nomination scheme to recognise great service and the Jollyes values with a ‘Cat nap day’ to enjoy a day off on Jollyes, as well as a ‘Top Dog’ badge and certificate.
• Buy/Sell holiday scheme – can purchase or sell up to 5 days provided it doesn’t take you below the minimum entitlement!
• Cycle2Work scheme – up to 47% off a new bike & accessories via Halfords.
• Care concierge supporting colleagues who are carers with access to information, services and benefits.
• Alvie health coaching / cancer support (specialist nurses, physio’s, nutritionists, psychologists…).
• Discounted membership for David Lloyd Clubs – access to gym, pool, spa, classes, racquet sports, kids clubs and more.
• Learning & Development for your ongoing skills development and future progression.

The Role – Store Manager:

Reporting to your Regional Manager you will lead by example creating an excellent culture and working environment for your team, demonstrating our values of being: Genuine, Wise, Eager, Focused, Together.

You will have full responsibility for all aspects of running a successful store. Managing KPIs around people, store standards, customer service standards and financial performance, maximising both turnover and gross margin along with control of costs.

Ensure you and your team are delivering the highest standards of pet care and ensure that the welfare of pets is a top priority, promoting responsible pet ownership.

Exceptional customer service by providing a great shopping experience for customers and displaying both strong pet* and product* knowledge. (*Training given)

Responsible for recruiting, motivating, training and developing your team, reviewing and managing performance. Helping to promote Jollyes as an employer of choice within your local community.

Ensuring clear communication of key business updates and individual and team objectives.

The Skills:

• Passion for pets and people! Delighting your customers by ensuring an unrivalled shopping experience.
• Previous retail store management experience, where you have taken a hands‑on approach to managing the business on a daily basis and planned activity for the store’s short, medium and long term success.
• A sound decision maker, able to communicate objectives effectively and build high performing and highly engaged teams, ensuring succession plans are in place to develop your future leaders.
• Able to demonstrate a proven track record in developing business performance and exceeding KPIs, whilst also delivering the highest levels of store standards including health & safety and legal compliance.
• You should be commercially aware, able to manage your P&L and have a proactive approach.
• Full time, permanent position - 40 hours per week working 5 days out of 7.

About Jollyes Pets

Jollyes are an award‑winning UK pet retailer with over 100 stores and over 50 years of pet expertise between our paws. Winners of the Retail Week award for ‘Best Retailer 2024’ (under £250m t/o), and listed in the Sunday Times ‘Best Places to Work’ you really can be sure you’re joining a great brand and employer, trusted by our customers and our colleagues. Accredited by RestLess as an age inclusive employer we welcome applications of all ages (16+), and with our accreditation to the Pet Sustainability Coalition, we're friendly to pets people and the planet too!

To Apply

If you're keen to develop your career in retail management and benefit from future progression as we continue to grow, you'll be warmly welcomed and your contribution truly valued. Click the 'apply' button today and join our pack as a Jollyes Store Manager!