Store Manager

Caffe Nero Fulham Palace Rd; London; On-site; GBP 3,000 - 6,000; Full time

Job summary

An established industry player is seeking a dynamic Store Manager to lead their team and ensure exceptional customer service. In this role, you will take ownership of your store, delivering the highest standards of coffee and food while nurturing your team. With fantastic opportunities for growth and development, you’ll enjoy a supportive environment where your contributions matter. Join a family-oriented team that values fun and community engagement, while also offering a range of benefits, including performance bonuses and generous discounts. If you're passionate about leadership and customer satisfaction, this could be the perfect opportunity for you.

Benefits

Performance related bonus

Brilliant training and development

Unlimited free handmade drinks

75% off food and packaged drinks

50% off all handmade drinks

Recommend A Friend Scheme

Cash Plan Healthcare scheme

Length of service recognition

Access to benefits platform

Qualifications

• Experience in leading and nurturing a team in a customer-facing environment.

Responsibilities

• Take ownership of the store, ensuring great customer service and high standards.
• Grow and develop your team while keeping customers happy.

Skills

Team Leadership

Customer Service

Team Development

Job description

Store Manager at Caffe Nero

At Caffe Nero, it’s our people that make us different. That’s why we are looking for warm, positive people who love working with others to come and join us as Store Managers.

We have fantastic opportunities across our stores in the UK and the Republic of Ireland, and this could be just the right time for you to find out more!

As a Store Manager, you will:

Take ownership of your own store, providing great customer service and the best standards of coffee and food. You will pride yourself on keeping your customers happy through fantastic service, whilst growing and developing your own team.

What you can expect:

1. Performance related bonus of between £3,500 - £5,500 per annum (dependant on role and store).
2. Brilliant training and development to get you up to speed in your role and beyond.
3. The opportunity to grow your career and develop personally.
4. Unlimited free handmade drinks and up to 75% off food and packaged drinks when you’re on shift.
5. 50% off all handmade drinks and 40% off everything else when you’re off shift.
6. Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
7. Cash Plan Healthcare scheme.
8. Length of service recognition.
9. Access to our benefits platform, with hundreds of discounts, rewards and offers.

To be successful:

If you have experience of leading, developing, and nurturing a team in a busy, customer-facing environment, we would love to hear from you.

Why choose us?

When you join us, you’re joining a family – whether that’s your team, the regular customers of your café, or your community. At the same time as giving fantastic service, you’ll have loads of fun along the way, whether that’s at a pizza night, a Caffe Nero Club party, or even at the Barista of the Year event. There’s something for everyone.

And it doesn't stop there. The opportunities for development are fantastic. Many of our Area and Regional Managers grew their careers in-store, and it's the same for our Head Office teams too.

At Caffe Nero, you really can be you, with us.