Store Manager

TOTEME; London; On-site; GBP 35,000 - 60,000; Full time

Job summary

A leading fashion house is seeking an experienced Store Manager for its new Sloane Street location in London. The successful candidate will lead a team to ensure exceptional client experiences while driving sales and operational excellence. This full-time role requires a strong leader with a passion for luxury retail and proven experience in team development and management.

Qualifications

• Minimum of three years’ experience in store management within luxury fashion retail.
• Strong experience working in an omnichannel environment and with CRM systems.
• Fluent in English, both written and spoken; additional languages are a plus.

Responsibilities

• Lead and inspire the team to deliver an exceptional client experience.
• Drive sales performance and take full ownership of store targets.
• Manage daily store operations through clear delegation.

Skills

Leadership

Clienteling

Stock Management

Communication

Sales Performance

Education

Experience in Store Management within luxury fashion

Job description

TOTEME is a fashion house rooted in Swedish sensibilities, modern aspirations and the notion of style. With an appreciation for women’s many roles and how pieces are worn in practice, we create emblematic designs with an emphasis on materiality and shape. Representing a direct and decisive way of dressing, the collections are contextualized in curated edits, visuals and spaces. The company is rooted in values that promote the wellbeing of people, animals, and the planet.

TOTEME was founded in 2014 by Elin Kling and Karl Lindman. From the atelier in Stockholm, we create collections spanning ready-to-wear, shoes, bags, accessories and jewelry.

The Role

TOTEME is looking for an experienced Store Manager to lead our new store on Sloane Street in London. In this role, you will be responsible for managing the team, overseeing daily operations, driving sales and clienteling, and ensuring an elevated client experience. As a brand ambassador, you will embody TOTEME’s values and aesthetic, inspiring your team while enhancing the brand’s presence in the market.

Responsibilities

• Lead and inspire the team to deliver an exceptional client experience and nurture long-term client relationships through a clienteling mindset.
• Drive sales performance and take full ownership of store targets.
• Recruit, onboard, coach, and develop team members.
• Manage daily store operations through clear delegation, planning, and follow-up.
• Manage scheduling and staffing plans to ensure optimal store coverage.
• Monitor budgets and expenses with a sustainable, cost-conscious approach.
• Supervise stock levels, deliveries, and sell-through performance.
• Implement company policies, procedures, and reporting standards.
• Collaborate with the Buying team to share valuable store and client insights.
• Lead visual merchandising execution in line with TOTEME’s brand identity.
• Plan and deliver in-store events and retail activations.
• Contribute to TOTEME’s social and environmental sustainability efforts.

Your Profile

• Minimum of three years’ experience in store management within luxury fashion retail.
• Proven leadership skills with the ability to inspire, guide, and develop high-performing teams.
• Strong experience working in an omnichannel environment and with CRM systems.
• Skilled in clienteling with a focus on building long-term customer relationships.
• Proficient in back-office operations, including stock management and reporting.
• Fluent in English, both written and spoken; additional languages are a plus.

About You

• A confident and empathetic leader with a genuine passion for developing people.
• Highly organized, proactive, and solution-oriented in your approach.
• A strong communicator with exceptional interpersonal skills.
• Commercially minded, results-driven, and attentive to detail.
• Sharp visual eye and strong appreciation for aesthetics.
• Deeply aligned with TOTEME’s brand values and identity.
• Available to work a flexible schedule, including evenings and weekends.

This is a full-time position based at TOTEME’s new Sloane Street store in London, starting in October 2025

TOTEME has teams in Stockholm, London, and New York, as well as retail spaces across Europe, North America, and Asia. As a member of our dynamic, creative, and highly collaborative team, you will take part in exciting projects and milestones, evolving within your role as you contribute to the company’s growth.

TOTEME stands for inclusivity and a sense of belonging in the workplace. We welcome all applicants and recruit on the basis of skills and experience.

By applying to this position I agree with TOTEME’s privacy policy and to be contacted about future job opportunities for up to 2 years from the submission date. Find out more about our privacy policy here.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales, Customer Service, and Business Development

• Industries

  Retail Apparel and Fashion and Retail Luxury Goods and Jewelry

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