Store Manager

ARRO Coffee; London; On-site; GBP 33,000 - 36,000; Full time

Job summary

ARRO Coffee is seeking a passionate Store Manager to oversee our London café. Ideal candidates have strong leadership skills, a love for coffee, and experience in hospitality. This role includes managing daily operations, ensuring exceptional customer service, and leading the team to success. Join us to create memorable experiences for our customers!

Benefits

Bonus Scheme

Complimentary food & drinks

Referral programme

Qualifications

• Proven experience as a Store Manager in café or hospitality.
• Strong understanding of coffee preparation techniques and espresso equipment.
• Availability for flexible working hours, including weekends.

Responsibilities

• Lead and develop the team to provide exceptional customer service.
• Manage store operations, including staffing and inventory.
• Drive sales and maintain high standards of product quality.

Skills

Leadership

Communication

Customer Service

Problem Solving

Team Management

Attention to Detail

Job description

**Job Description:**. We are seeking an enthusiastic and experienced Store Manager to join us at ARRO Coffee. As the Store Manager, you will oversee daily operations, mentor and inspire your team, and ensure every customer enjoys an unforgettable experience. This role is ideal for someone who is passionate about coffee and thrives in a dynamic environment. If you have a deep appreciation for quality, a commitment to exceptional service, and a passion for leadership, we want to hear from you!. **Key Responsibilities:**. **Leadership & Team Management:**. - Lead, train, and develop your team to consistently deliver exceptional customer service.. - Foster a positive and inclusive work environment by coaching, training, and supporting team members.. - Oversee staff scheduling to ensure adequate coverage and efficient store operations.. . . **Operational Management:**. - Manage all aspects of store operations, including staffing, inventory management, and financial performance.. - Ensure high standards of product quality, cleanliness, and store presentation are maintained at all times.. - Monitor inventory levels, and place orders for supplies as needed.. - Handle customer enquiries, feedback, and complaints with professionalism and empathy.. . . **Sales & Financial Performance:**. - Drive sales and profitability through effective cost management, upselling strategies, and promotional initiatives.. - Collaborate with corporate teams on marketing initiatives, product launches, and store events.. . . **Compliance & Safety:**. - Ensure compliance with company policies, procedures, and health and safety regulations.. - Maintain a thorough understanding of food safety regulations and best practices. . . **Skills & Experience:**. - Proven experience as a Store Manager, in a café or hospitality environment.. - **Strong barista skills with a solid understanding of coffee preparation techniques and espresso equipment.**. - Demonstrated ability to lead and motivate a team in a fast-paced environment.. - Excellent communication, interpersonal, and leadership skills.. - Strong problem-solving abilities and a proactive approach to challenges.. - Keen attention to detail, with a commitment to maintaining high standards of quality and cleanliness.. - Flexible and adaptable, with availability to work early mornings, evenings, weekends, and holidays.. - Passionate about creating memorable customer experiences and fostering a positive workplace culture.. . . **About Us:**. At ARRO Coffee, we bring the vibrant essence of Italy to the heart of London. Inspired by Italian food, culture, and tradition, our stores are a destination for coffee lovers and food enthusiasts alike. We take pride in our artisanal coffee blends, freshly made pastries, sandwiches, and salads, and most importantly, the warm, inviting atmosphere that makes our café a beloved gathering spot. Whether it’s a quick espresso or a leisurely afternoon with friends, we strive to offer our customers an exceptional experience every time they visit.

Experience: Required
Languages: English – Advanced
Employment: Full-time
Schedule: Monday to Sunday
Salary: £33,500 – £36,000 yearly
Benefits: Bonus Scheme, Complimentary food & drinks, Referral programme
Starting time: Immediate start!

About ARRO Coffee:

At ARRO Coffee, we bring the vibrant essence of Italy to the heart of London. Our five locations are destinations for coffee lovers and food enthusiasts.