Store Manager

H&M; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Store Manager, where your leadership will drive exceptional customer experiences and profitability. In this dynamic role, you will lead a dedicated team, ensuring high service standards while managing store operations effectively. Your ability to analyze sales data and motivate your team will be key to success. With a focus on teamwork and continuous improvement, you will cultivate an environment that values every customer and maximizes profits. This full-time position offers exciting development opportunities and a supportive work culture, making it a perfect fit for those passionate about retail management.

Benefits

25% Staff Discount

Generous Clothing Allowance

Development Opportunities

H&M Incentive Program

Qualifications

• 1-2 years of experience as Store Manager required.
• Strong understanding of KPIs and sales performance.

Responsibilities

• Lead and motivate a team to achieve excellent service standards.
• Analyze sales data and drive store performance.
• Oversee store operations and create a positive work environment.

Skills

Team Leadership

Customer Service

Sales Performance Analysis

Recruitment

Health & Safety Knowledge

Multitasking

Adaptability

Communication Skills

Education

Experience as Store Manager

Job description

Job Description

As the Store Manager, you will be responsible for the overall performance of an individual store, with a primary focus on delivering great customer experiences that drive sales and profitability. Your leadership will be pivotal in guiding a dedicated team to efficiently run the store operations. By prioritising both direct interactions and behind-the-scenes support, you'll cultivate an environment where every customer feels valued and every aspect of the store contributes to its success, ultimately maximising profits.

Key Responsibilities:

1. Offering customers a high level of service through styling advice, product knowledge, and store experience.
2. Analysing selling information and taking responsibility for the store sales performance.
3. Leading and motivating a team of managers, visual merchandisers, and sales advisors to achieve excellent standards of service.
4. Leading recruitment and ensuring induction and training of new starters are carried out well.
5. Identifying future talents and putting together development plans to support their progression.
6. Overseeing store operations.
7. Creating a great place to work.

Qualifications

For the role of Store Manager, we seek individuals who embody the spirit of Teamwork, Entrepreneurship, and Constant Improvement, fostering an environment of collaboration and shared achievements. Your optimistic outlook and flexibility in adapting to evolving circumstances and customer preferences are key attributes we value. You take independent initiative, addressing business & customer demands with both efficiency and effectiveness.

What You Need to Succeed:

Knowledge

• Minimum 1-2 years of experience as Store Manager.
• Good understanding of KPIs/selling reports, budgeting turnover, and workforce hours.
• Knowledge of Health & Safety standards.
• Understanding of store operation routines (delivery, stock, inventory, etc.).
• Fluent in English.
• Good knowledge of best practice in employee relations.

Motivation

• You enjoy growing and leading a team, and building a people-first working environment.
• You are results-focused & enjoy multitasking.
• You like to grow and develop yourself and others.

Behaviours

• You build a well-functioning team & embrace different points of view.
• You stay up to date with the latest fashion trends, customer needs, competitor activity, and make decisions about product, processes, and service with the customer always top of mind.
• You set relevant business goals that are ambitious and concrete, and you can adapt to changing circumstances.
• Support others to grow by giving constructive feedback and encouraging their learning and development.
• You are self-aware, understand that actions have consequences, and are respectful and non-judgemental in your interactions.
• You come up with new ideas & understand the need to be sustainable.
• You prioritise efficiently and make careful, resourceful choices.
• You communicate clearly & concisely, even during periods of uncertainty, actively listening to other perspectives.
• You express your own opinions and are willing to accept and contribute to agreed outcomes.

Past Achievements

• Proven record in maximising selling.
• You are successful in recruiting, managing talent, and developing team members.
• You have previous experience in managing employee performance.
• Experience in collaborating with and leading a team of managers.

Additional Information

This is a full-time position offering 39 hours/week in our COS store in Stratford (Westfield Stratford). Apply by sending in your CV as soon as possible.

Benefits:

We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

In addition to this and other benefits, our colleagues also receive:

• Generous clothing allowance.
• Exciting development opportunities within COS and H&M Group.

Inclusion & Diversity

At H&M Group, we’re committed to creating inclusive, diverse, and equitable workplaces. Our teams should comprise a variety of people who share and combine their knowledge, experience, and ideas. Having a diverse workforce positively impacts how we address challenges, perceive possibilities, and relate to colleagues and customers worldwide. All diversity dimensions are considered in our recruitment process.

Company Description

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand's creative soul is fueled by a deep connection to modern culture, global cities, and fashion movements. With an emphasis on craftsmanship, innovation, and materiality, collections are created with a mindful approach, blending contemporary and timeless styles. Learn more about COS here.