Store Manager

ALOHAS; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

ALOHAS seeks an experienced Store Manager in London to lead a dedicated team in delivering exceptional customer experiences in premium fashion retail. The successful candidate will drive store sales, manage KPIs, and share the brand's commitment to sustainability and quality. Candidates should possess a strong fashion background, leadership skills, and a passion for creating memorable in-store interactions.

Qualifications

• 3-5 years of experience as a Store Manager in premium fashion retail.
• Fluent in English with excellent communication skills.
• Data-driven decision maker with a strategic vision.

Responsibilities

• Lead and motivate a store team to meet sales goals.
• Report on store performance and manage stock levels.
• Ensure excellent customer service and transmit brand values.

Skills

Leadership

Communication

Customer Service

KPI Management

Fashion Knowledge

Job description

ALOHAS is more than a fashion brand: it is a responsible shopping experience and an opportunity to participate in the fight against fashion overproduction.

We're revolutionising the fashion industry by embracing the latest luxury trends and making them accessible through our innovative "on-demand" production system.

And now, we want to continue expanding this message closer to our customers as we embark on our retail adventure!

OUR CULTURE

Working at ALOHAS is being part of the innovation and growth of a Spanish start-up with a young, creative and proactive team, good communication and a high level of energy! It’s demanding but extremely rewarding due to an environment where we take pride in learning from one another and strive to make sustainability a way of life beyond the workplace.

In a nutshell, we love what we do and it shows!

THE ROLE

We are looking for an experienced and dynamic Store Manager with a strong background in the fashion industry and KPI management. You’ll lead a team of fashion-forward and customer service-driven individuals who are eager to revolutionize the retail experience and share the values that make ALOHAS unique.

If you have a passion for fashion, leadership experience, and the desire to shape memorable in-store experiences, this could be the perfect fit for you!

YOUR CHALLENGE

As an essential part of the ALOHAS team, your goal is to bring our philosophy to life for every customer who walks through the door. You’ll connect with visitors, helping them understand our product cycle, sustainability efforts, and commitment to high-quality designs. Through meaningful interactions, you’ll ensure they not only enjoy their visit but leave inspired to share our message with others.

Key Responsibilities:

• Lead and motivate a team in a dynamic, positive manner, ensuring the store meets sales goals and KPIs.
• Report on store performance and KPIs, collaborating with other ALOHAS teams to create action plans and maximize store potential.
• Ensure excellent customer service standards and transmit the ALOHAS concept to visitors, helping them find the perfect product while explaining our unique approach to fashion.
• Manage stock levels through visual merchandising and in-store activations.
• Maintain deep product knowledge, from materials to styles, and assist clients with purchase, shipping, and delivery methods that best meet their needs.
• Occasionally support content creation for social media teams by capturing photos or videos of the store or products.
• Apply ALOHAS’ spirit in daily activities, demonstrating autonomy, agility, and responsibility to make decisions that support the team.
• Provide feedback to improve the ongoing retail strategy.

YOU WILL ROCK AT THIS ROLE IF…

• Have 3-5 years of experience as a Store Manager, preferably in premium fashion retail.
• Possess excellent oral and written communication skills.
• Can synthesize strategic and operational information for decision-making.
• Have a strategic vision and business analytics skills, with a data-driven approach to decisions.
• Are knowledgeable about CRM strategies in the premium retail sector.
• Have a deep passion for fashion and product knowledge.
• Are fluent in English (additional languages are a plus).
• Love working in a team, are KPI-driven, and have a customer-first mindset.