Store Manager

TN United Kingdom; Liverpool; On-site; GBP 100,000 - 125,000; Full time

Job summary

Join a forward-thinking company as a Store Manager, where you will lead a passionate team to enhance customer experience and drive sales. In this pivotal role, you will be responsible for creating a motivating environment, ensuring compliance with brand standards, and achieving business KPIs. Your leadership will empower the team to deliver exceptional service and meet business goals while fostering a culture of high performance. If you are a dynamic leader with a passion for retail and customer engagement, this opportunity is perfect for you to make a significant impact in the store's success.

Qualifications

• Minimum 4 years of retail management experience, ideally as a Store Manager.
• Strong leadership and customer service skills are essential.

Responsibilities

• Manage and coach staff to ensure high performance and low turnover.
• Monitor business KPIs and implement action plans to meet goals.
• Ensure compliance with KIKO standards and operational procedures.

Skills

Leadership

Customer Service

Sales Knowledge

Problem-Solving

Communication

Job description

The Store Manager is our KIKO Ambassador responsible to drive customer experience, sales and business KPIs for the store in line with the KIKO Brand Strategy by leading and coaching the staff and ensuring all procedures are managed and adhered to.

MAIN RESPONSIBILITIES - Store Manager:

PEOPLE MANAGEMENT

• Create and maintain conditions for high performance, motivation and low staff turnover.
• Recruit, on-board, train and support the team to deliver an engaging customer experience and business goals.
• Ensure all store planning and annual leave is in line with the business needs.
• Train the team on products, make-up application techniques and selling techniques in order to deliver the KIKO customer experience - utilise BeKIKO and collaborate with the Customer Experience Trainer to ensure all team’s development needs are met.
• Ensure all direct reports receive reviews and appraisals in line with the business goals.

CUSTOMER EXPERIENCE / BUSINESS MANAGEMENT

• Monitor that Business KPIs are in line with goals, set follow-up action plans for the store, update the Area Manager with relevant market trends.
• Deliver business goals as defined with the Area Manager (Customer experience, Sales, Opex).
• Prioritise actions for the store that have the most impact on the above goals and have a quarterly action plan for the store.
• Completion of all BeKIKO dossiers, quizzes and training elements.
• Consistently monitor Business KPIs (LFL progression, Conversion Rate, Average Ticket, Stock-loss).

PROCEDURES & POLICIES EXECUTION

• Guarantee that stores are compliant with all KIKO standards and procedures.
• Guarantee the compliance with store procedures (KIKO STORE BOOK).
• Guarantee the execution of the promotional calendar.
• Guarantee all operational procedures are adhered in store and store is compliant.
• Ensure all procedures are regularly reviewed and any issues immediately addressed in compliance with Corporate policies.

MINIMUM REQUIREMENTS:

• Retail management experience min 4 years - Ideally as a Store Manager.
• Leadership and customer service skills.
• Sales and merchandising knowledge.
• Strong communication and problem-solving skills.