Store Manager

Crew Clothing Kingston; Kingston upon Thames; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Uniform contribution

Pension plan

Referral program

Professional development

Empowering culture

Job summary

Crew Clothing Kingston is seeking a Store Manager for a full-time role in Kingston. You will lead the store team, drive sales and KPI performance, and maintain outstanding visual merchandising to deliver an exceptional customer experience.

You will recruit, coach and develop staff, manage payroll and budgets, and ensure brand standards across all store operations. Strong leadership and customer service are essential.

Qualifications

• Customer service oriented
• Strong sales focus with target drive
• Excellent visual merchandising ability
• Good commercial awareness and business sense
• Clear communication and teamwork

Responsibilities

• Delivering like-for-like growth in sales and KPIs in-store
• Maintain impeccable visual merchandising and stock availability
• Follow instructions from senior retail team members
• Develop and appraise your team based on KPIs and address underperformance
• Ensure brand integrity through behaviours and uniform standards
• Control payroll and in-store expenses to stay within budget
• Train and induct staff to deliver excellent customer service

Skills

Customer service

Sales targets

Visual merchandising

Commercial awareness

Communication skills

Tools

IT skills

Job description

Store Manager - Full Time

37.5 hours per week

At Crew Clothing, we believe clothes are about so much more than “just clothes”. Designed with the spirit of the south coast in every stitch, our crossed oars are a mark of timeless British style. These are clothes for life’s best moments.

We believe in collaboration, kindness and creativity, in celebrating our successes and championing our customer at every step of the way. From ’93 to now, people have been at the heart of everything we do. It’s in our name – Crew.

Purpose of the role:

You will be the one to take full accountability in driving consistent improvement to the stores sales, KPI’s and all other areas of measured success. You will recruit, retain, motivate and develop the team to drive the success of the store, whilst maintaining exceptional visual merchandising standards throughout the store and create a shopping experience that delights our customers every time.

Responsibilities:

• Delivering LFL. growth of both sales and KPI performance in the store


• Maintaining impeccable visual merchandising standards throughout the store ensuring effective use of space and stock availability


• Complying with reasonable instructions from senior members of the retail team


• Developing, reviewing and appraising your team based on key performance indicators and performance managing poor performers


• Ensuring integrity of the brand is maintained through correct behaviours and uniform standards of the team


• Controlling payroll and other store expenditures ensuring they come within budget


• Training and inducting your team to deliver excellent customer service

Key Skills and Experience:

Essential:

• Customer service focused


• Sales and target driven


• Excellent visual merchandising skills


• Commercial awareness


• Good communication skills

Desirable:

• Good IT skills


• Experience of managing poor performance


• Experience of working in a premium fashion brand

Benefits:

• Uniform Contribution:Dress for success with our uniform contribution, ensuring you look and feel professional without the extra cost.


• Future-Focused Pension Plan:Invest in your future with our comprehensive pension plan designed to provide you with peace of mind for the years to come.


• Rewarding Referral Program:Bring your friends on board and be rewarded! Our referral program recognises the power of your recommendations and rewards you for contributing to our team’s growth.


• Comprehensive Professional Development:Elevate your career and reach your full potential.


• Empowering Work Environment:Thrive in our supportive and rewarding culture that celebrates your achievements and fosters your personal and professional growth

Compensation: Competitive salary