Store Manager

TieTalent; Ipswich; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading tile specialist is seeking a Store Manager in Ipswich to inspire a team, enhance customer experiences, and drive sales. Candidates should have retail management experience, a passion for customer service, and strong leadership skills. This position offers uncapped commission, bonuses, and various employee benefits, along with a commitment to career development. No evening work required.

Benefits

Uncapped personal commission

Company bonus schemes

Generous staff discount

Health insurance

Holiday allowance

Development opportunities

Qualifications

• Experience in retail with full P&L responsibility.
• Track record in delivering outstanding customer service.
• Commercial awareness with strong business acumen.

Responsibilities

• Lead and motivate a close-knit team.
• Create business plans to increase sales margins.
• Manage all aspects of the store.

Skills

Coaching

Customer service

Leadership

People management

Sales

Job description

About

Great choice, outstanding value, market leading customer service. That's Topps Tiles. But there's more too: for example, did you know just how ambitious and fast-moving we are as a business? We are continuously investing in our organisation to give our teams the tools they need to stay ahead of the competition with exciting plans for the future. With only the very best quality on-trend products sourced from around the world offering outstanding value. If there's a recipe for success, that's ours. That and passionate, enthusiastic, anything-for-the-customer people. People like you.

What We're Looking For

As Store Manager, you'll make sure that your store is an inspiring place to shop; that we're wowing customers with amazing choice and friendly, knowledgeable customer service. How will you do all that? By leading and motivating a close-knit team. By supporting, training and developing them, giving them the tools they need to exceed sales and profit targets through inspirational customer service. And that's important: we're not a hard-sell sort of place. Sales come through great service, always have done, always will. An interest in creativity or interior design really helps in this role as you support your team to help the customer visualise their projects and really bring them to life with the technology available in store.

As Store Manager you'll create the business plan and develop your people to increase sales margins. You'll manage every aspect of your store. And you'll constantly look for ways to improve - as an individual, as a team, as a store. So yes, we're looking for ambition. For Store Managers who want their store, and their team, to be the best in the land. That's the sort of drive we love.

No two days are the same, one minute you could be getting creative, the next helping with our traders. Lifting tiles is part of the job as is putting away deliveries!

Who You Are

You know retail. You've had full P&L responsibility and can call on an impressive track record of delivering outstanding customer service and great financial results. Of course, the two go hand-in-hand: sales come through service. That's certainly the way it is here at Topps Tiles and why we place such importance on great customer experiences.

You're commercially aware with the business acumen to keep ahead of your competition and set your store apart. And you're a passionate can-do, will-do role model. A natural from-the-front leader who will drive performance through your team through clear leadership, coaching and people management.

What We'll Do For You

In a culture where hard work is recognised and great results are rewarded, you can look forward to uncapped personal commission and company bonus schemes that will give you a share of our success and substantially increase your base wage.

Then there's a generous staff discount, a Share Save scheme, pension and life assurance, health insurance, a holiday allowance that increases with length of service and a wide range of other benefits. We're committed to promoting talent from within too, which means you'll be well-supported to build a rewarding career with an individual development plan and lots of training on offer. And while you'll need the flexibility to cover store opening hours (including weekends) as well as the flexibility to cover other stores, there's no evening work to worry about - and no working on Christmas Eve or Boxing Day either.

Who We Are

Big things are happening at Topps Tiles. As the UK's leading tile specialist selling only the very best quality on-trend products, £1 of every £3 spent in the UK domestic tile market is spent with us. We have grown to incorporate over 1,500 specialist experts and over 350 stores nationwide. This is an exciting time to join the Topps Tiles family. We're as big on career opportunities as we are on outstanding service and great value. After all, it's the brilliant, friendly, knowledgeable people that make us special.

Due to health and safety reasons and the nature of the work in our stores, we would invite applications from those 18 or over.

Closing Date: Thursday 7 August 2025

Nice-to-have skills include coaching, customer service, leadership, people management, sales, and are based in Ipswich, England, United Kingdom.

Work experience preferred in general management, general project management, and key account management/executive roles. Fluency in English is required.