Store Manager

The White Company; Henley-on-Thames; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading home and lifestyle retailer is seeking a Store Manager for their new store in Henley-on-Thames. You will be responsible for all operational and commercial activities, driving sales and achieving KPIs while ensuring exceptional customer service. The ideal candidate has a strong leadership background in retail and a passion for developing teams. This role offers competitive salaries and great benefits.

Benefits

50% discount on products

25 days holiday rising to 28

Volunteer Day

Discretionary bonus scheme

Perk Place Benefits Platform

Group Personal Pension scheme

Wagestream Money Management app

Private Medical Insurance

Life assurance plan after probation

Social events throughout the year

Qualifications

• Proven track record in a fast-paced retail environment.
• Experience in sales and maximization of profitability.
• Ability to coach and develop a team.

Responsibilities

• Manage customer experience as part of the multi-channel strategy.
• Maximize contribution by achieving budget sales.
• Manage store costs without compromising objectives.
• Conduct staff training to achieve high customer service levels.
• Oversee performance and development of the management team.

Skills

Leadership

Sales Maximization

Team Development

Customer Service

Performance Management

Job description

Overview

Our Role Join us in our NEW STORE in Henley on Thames - opening in November 2025. As a Store Manager you will be fully accountable for all operational and commercial activity in your store, providing clear leadership in order to establish a high-performance team, that will drive sales, achieve KPIs and deliver the exceptional service to our customers that we are known for.

You will naturally bring our PRIDE values to life, as a Passionate, inspiring and Resourceful leader, with a proven track record of maximising sales and profitability in a similar fast paced commercially driven retail environment. An Imaginative and Dedicated Manager, you will coach and develop Everyone in your team to maximise their potential and be capable of proving your knowledge and passion for The White Company.

What you'll be doing

• Manage the customer experience as part of the TWC multi-channel strategy.
• Maximise contribution by achieving budget sales and controlling costs.
• Manage store costs without jeopardising stores objectives.
• Manage the content and frequency of staff training to develop and motivate in order to achieve highest possible levels of customer service and performance.
• Manage the performance and development of the management team.
• Manage the store presentation including cleanliness, visual display and merchandising to be reflective of the brand.
• Provide feedback and information on product performance and development to appropriate departments.

Our Story

From its inception in 1994, Chrissie Rucker's vision was to build a company that specialised in stylish, white, designer-quality items for the home that were not only exceptional quality, but also outstanding value for money.

Find out if this opportunity is a good fit by reading all of the information that follows below. In addition to this devotion to simplicity, it was imperative the customer was put at the heart of everything and provided with a second-to-none shopping experience - and so The White Company was born.

What we offer you

At The White Company, we value our employees for always going the extra mile for every one of our customers; we reward this with great benefits and competitive salaries.

• 50% discount on our products
• 25 days holiday rising to 28 during service
• A Volunteer Day with a charity of your choice
• A discretionary bonus scheme may be rewarded annually
• Perk Place Benefits Platform offering a variety of discounts across wellbeing and lifestyle
• Automatic enrolment into the Group Personal Pension scheme
• Wagestream Money Management app - access to Wagestream gives you power over your pay and supports financial wellbeing
• Private Medical Insurance
• Following successful probationary completion, you'll be covered by our life assurance plan
• Social – Christmas party/social events throughout the year

Equality, Diversity and Inclusion

Our Equality Diversity and Inclusion statement of commitment: At The White Company we are committed to creating an inclusive culture that welcomes and celebrates a diversity of backgrounds and identities. We are working together to ensure our environment is one where people can bring their authentic selves to work, where their contribution is valued, ability enhanced, and perspective appreciated. Where difference is respected, encouraged, and celebrated. Where you can feel you belong. We are committed to an active Equality Diversity and Inclusion Policy, which starts with our recruitment and selection process. We'd love you to join us on our journey.

Sustainability

Our Sustainability statement of commitment: We are committed to building a sustainable legacy that will enable a brighter future for people and our planet. We believe this should be reflected in everything we do.