Store Manager

The Body Shop International Limited; Harrogate; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading beauty brand seeks a Store Manager to inspire the team and enhance customer experiences. You'll utilize your retail expertise to meet sales targets and develop consumer loyalty, while fostering a collaborative and empowering team environment.

Qualifications

• Experience in beauty retail and people leadership.
• Ability to control and meet sales targets.
• Strong communication and operational skills.

Responsibilities

• Shape a customer-focused store experience.
• Drive sales and team performance using data.
• Lead and develop the team to achieve retail excellence.

Skills

Leadership

Communication

Team Management

Planning and Organizing

Data Analysis

Customer Experience

Job description

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When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here.

The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.

Your role in a nutshell

To be an inspirational leader with enthusiasm for our brand and belief in the way we do business. With retail beauty expertise, you will drive the store and the team to deliver retail excellence, strong sales results, and engaging customer experiences.

More about the role

Customer Experience - You will shape a customer-focused store experience by leading the team to drive engagement and bring the brand to life. The Store Manager should also develop consumer loyalty to help build The Body Shop brand.

Delivery - Retail-related beauty expertise is highly desirable at management level. You should be able to control and meet sales and performance targets with excellent planning and organizing skills. The role requires exceptional stock management skills, the ability to monitor and manage change, and confidence in using data to make sound commercial decisions to drive sales and team performance. A full knowledge of the beauty market, competitors, and passion for our products are essential.

Teamwork and People Management - Our people are at the heart of everything we do. We seek individuals who can lead and work as part of a team, react quickly to problems, and communicate effectively. The role requires attracting and retaining talent that reflects the brand and developing team members to high standards.

What we look for

• Experience in beauty retail and people leadership
• Ability to control and meet sales and performance targets with strong planning and organizing skills
• Experience in using data for business decisions
• Ability to work within a feedback culture
• Team coaching and development skills
• Outstanding communication and operational skills
• Leadership skills for personal and business success
• Good IT Skills
• Flexibility to work across Sunday to Saturday