Store Manager

The Body Shop International Limited; Harrogate; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in ethical beauty seeks an inspiring leader to drive retail excellence and enhance customer experiences. This role offers the opportunity to lead a passionate team while shaping a customer-focused environment. With a commitment to empowering people and enriching the planet, you will utilize your beauty retail expertise and data-driven decision-making skills to achieve sales targets and foster team growth. Join a company that values collaboration, leadership, and purpose, and make a meaningful impact in the beauty sector.

Qualifications

• Experience in beauty retail and people leadership.
• Ability to meet sales targets with excellent planning skills.
• Outstanding communication and operational skills.

Responsibilities

• Lead the team to enhance customer engagement and brand loyalty.
• Meet sales and performance targets through effective planning.
• Attract and develop talent that reflects brand values.

Skills

Beauty Retail Expertise

Team Leadership

Sales Performance Management

Data Analysis for Business Decisions

Communication Skills

Planning and Organization

Stock Management

Coaching and Development

IT Skills

Job description

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision: Business as a force for good. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand, committed to empowering people and enriching our planet. Our activist roots influence everything we do, from our iconic window posters to our vegetarian products and campaigns. We’re not afraid to stand up and speak the truth and like to do things a little differently.

The Body Shop is dedicated to generating positive economic, social, and environmental impact. We are fighting for what we believe in, more than ever. Breaking the mold has always been part of our identity, and we need someone who isn’t afraid to challenge norms.

Your role in a nutshell

To be an inspiring leader with enthusiasm for our brand and a belief in our business approach. With exceptional beauty retail expertise, you will drive the store and team to achieve retail excellence, strong sales results, and an engaging customer experience.

More about the role

• Customer Experience: Shape a customer-focused store environment by leading the team to enhance customer engagement and bring the brand to life. Develop consumer loyalty to strengthen The Body Shop brand.
• Delivery: Retail expertise in beauty is highly desirable. You should be able to meet sales and performance targets through excellent planning and organization. Strong stock management skills and the ability to adapt to change are essential. Use data effectively to make informed commercial decisions to boost sales and team performance. A passion for our products and knowledge of the beauty market and competitors are vital.
• Teamwork and People Management: Our people are at the core of our success. You should be able to lead and collaborate effectively, communicate clearly, and manage the team according to store and customer needs. Attracting, developing, and retaining talent that reflects our brand values is crucial. Recognize high potential and foster growth within the team.

What we look for

• Experience in beauty retail and people leadership
• Ability to control and meet sales and performance targets with excellent planning skills
• Proficiency in using data for business decisions
• Collaborative mindset and feedback-oriented approach
• Team coaching and development skills
• Outstanding communication and operational skills
• Leadership qualities for personal and business success
• Good IT skills
• Flexibility to work across Sunday to Saturday

Talent Drivers

• Commerciality
• Collaborative Skills
• Leadership
• Personal Conduct
• Purpose