Store Manager

Placed by Leon; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

Placed by Leon is seeking a commercially strong Store Manager to lead a brand-new premium jewellery store in Central London. You will drive day-to-day performance, deliver exceptional customer experiences and shape store culture from launch.

Ideal candidates are experienced Store Managers in luxury retail or strong Assistant Managers ready to step up, with a hands-on, coaching-led leadership style and a passion for clienteling.

Qualifications

• Experience leading a premium or luxury retail team.
• Strong focus on customer experience and clienteling.
• Hands-on leader who coaches on the shop floor.
• Commercial mindset with KPI-driven approach.
• Excited to help shape a brand-new store from the beginning.

Responsibilities

• Lead, coach and develop a high-performing, inclusive team.
• Drive sales, productivity and store KPIs with a strong commercial mindset.
• Set clear expectations and create accountability across the team.
• Deliver an exceptional, highly personalised customer experience.
• Build a strong clienteling culture and develop long-term customer relationships.
• Coach the team in real time on the shop floor.
• Identify opportunities to grow the business through local activity, events and customer engagement.
• Maintain high standards across visual merchandising, operations, stock and store presentation.
• Stay close to market and competitor activity and respond commercially.
• Lead from the front in a fast-paced, customer-focused environment.
• Create an energetic, positive and motivating culture where people enjoy coming to work.

Job description

I’m partnering with a leading premium jewellery brand on an exciting new Central London store opening and am looking for a commercially strong, people-focused Store Manager to lead the team.

This is a brilliant opportunity for an experienced Store Manager, or a very strong Assistant Store Manager ready to take the next step, to join a fast-paced, energetic environment where customer experience, team culture and commercial performance are equally important.

You’ll lead a small, high-performing team, creating a fun, positive and highly engaged store culture while remaining visible and hands‑on on the shop floor.

Alongside driving day‑to‑day business, you’ll play a key role in shaping the store’s culture, standards, and energy from launch.

Responsibilities:

• Lead, coach and develop a high-performing, inclusive team
• Drive sales, productivity and store KPIs with a strong commercial mindset
• Set clear expectations and create accountability across the team
• Deliver an exceptional, highly personalised customer experience
• Build a strong clienteling culture and develop long-term customer relationships
• Coach the team in real time on the shop floor
• Identify opportunities to grow the business through local activity, events and customer engagement
• Maintain high standards across visual merchandising, operations, stock and store presentation
• Stay close to market and competitor activity and respond commercially
• Lead from the front in a fast-paced, customer-focused environment
• Create an energetic, positive and motivating culture where people enjoy coming to work

About You

You’ll ideally be:

• An experienced Store Manager within premium or luxury retail, jewellery, fashion or accessories
• or
• A strong Assistant Store Manager / Deputy Manager who is genuinely ready to step into their first Store Manager role
• Commercially minded and confident using KPIs to drive performance
• Passionate about customer experience and clienteling
• A hands‑on leader who enjoys coaching and developing people
• Comfortable managing performance and setting clear expectations
• Energetic, resilient and adaptable in a fast-paced environment
• Confident building relationships with both customers and your team
• Someone who brings personality, positivity and strong shop‑floor presence
• Excited by the opportunity to help shape a brand-new store from the beginning