Store Manager

Jewells; Grays; On-site; GBP 30,000 - 45,000; Full time

Job summary

Jewells is seeking a passionate Store Manager to lead their store in Grays and provide an exceptional customer experience. As a key player in a fast-growing luxury retail brand, you'll drive sales performance, engage customers, and develop your team while ensuring operational excellence. With competitive pay and training in specialist services, this is a fantastic opportunity for those ready to take the next step in their retail career.

Benefits

Competitive Salary + Commission & Bonuses

Career Growth opportunities

Piercing & Jewellery Welding Training & Certification

Jewellery Allowance & Generous Discounts

Exciting Incentives & Competitions

A Birthday Day Off

Qualifications

• 3+ years' experience in store leadership within luxury retail.
• Passion for coaching teams and excellent customer service.
• Willingness to be trained in Piercing & Jewellery Welding.

Responsibilities

• Deliver an unforgettable customer experience by leading by example.
• Drive sales by taking full ownership of targets and profitability.
• Coach and develop a high-performing team that embodies the brand.

Skills

Leadership

Customer service

Sales analysis

Team coaching

Fashion awareness

Job description

Lakeside Shopping Centre - Essex

Our Story

JEWELLS isn’t just about jewellery—it’s about self-expression, confidence, and celebrating individuality. We blend trend-led design with casual luxury, offering immersive experiences beyond jewellery—permanent jewellery, fine line tattooing, and curated piercing services.

With 1,000 stores planned across 45 countries, now is the perfect time to lead, inspire, and grow with us.

About the Role

As Store Manager, you’re the driving force behind your store’s success. With strategic vision and hands-on leadership, you’ll create a dynamic, customer-first environment that delivers exceptional service, strong sales, and an empowered team.

You'll set the standard, ensuring every detail aligns with our luxury experience while taking ownership of store performance, customer engagement, and team development. You'll also be trained in Piercing & Jewellery Welding, so you can support the store team in delivering these specialist services.

This is your opportunity to lead with passion, innovate with confidence, and be part of a brand that’s redefining luxury retail.

What You’ll Do:

• Deliver an unforgettable customer experience – Lead by example, fostering long-term relationships and providing personalised styling and service.
• Drive sales & maximise store performance – Take full ownership of sales targets, KPIs, and profitability, ensuring commercial success.
• Become a trained expert in Piercing & Jewellery Welding – Support your team in delivering these specialist services (full certification provided).
• Lead, coach & develop your team – Recruit, train, and inspire a high-performing team that embodies the JEWELLS brand.
• Ensure operational excellence – Oversee inventory, loss prevention, and store presentation, maintaining luxury retail standards.
• Be a strategic thinker – Identify opportunities for growth, customer engagement, and brand elevation.
• Own communication & collaboration – Act as the link between your store, leadership team, and brand HQ.

What We’re Looking For:

• 3+ years’ store leadership experience, within jewellery, fashion and/ or luxury retail. This can be in a Store Manager or Assistant Manager role, ready for the next step in their career journey
• Passionate about coaching & leading teams – A natural motivator who drives performance.
• Customer-obsessed & service-driven – Thrives on delivering a luxury experience.
• Strong commercial acumen – Confident in sales analysis, KPIs, and action planning.
• Become a trained expert in Piercing & Jewellery Welding – Support the team in delivering these specialist services to enhance the customer experience – No prior experience needed, full certification provided!
• Results-oriented & solutions-focused – A proactive leader who takes initiative.
• Loves fashion, jewellery, and styling trends – Brings creativity and vision.
• Flexible availability – Willing to work evenings, weekends, and key trading periods.

Perks & Benefits:

• Competitive Salary + Commission & Bonuses
• Career Growth – Be part of a fast-growing, globally expanding brand.
• Piercing & Jewellery Welding Training & Certification
• Jewellery Allowance & Generous Discounts
• Exciting Incentives & Competitions
• A Birthday Day Off

At JEWELLS, we celebrate diversity and are committed to an inclusive workplace.