Store Manager

Subway; Gateshead; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player seeks a dynamic Store Manager to lead their franchise. This role is crucial for ensuring operational excellence and delivering top-notch customer service. As a Store Manager, you will oversee sales, manage staff, and maintain store standards, all while fostering a positive work environment. The position offers a rewarding career path within a globally recognized brand. If you are passionate about food retail and have a knack for management, this opportunity is perfect for you.

Qualifications

• Management experience in a fast-paced retail environment is essential.
• Strong customer service skills and ability to lead a team.

Responsibilities

• Responsible for store sales, profitability, and customer service.
• Recruit, train, and manage staff while ensuring operational excellence.

Skills

Management Experience

Customer Service

Inventory Management

Staff Training

Sales Analysis

Education

Experience in Retail Management

Job description

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Closing Date: 14/04/2025

The Store Manager is at the heart of the operation and our franchisees are always looking for new talent to lead the teams that help the Subway brand to be the first choice for those who want to enjoy quick and nutritious meals.

Working as a Store Manager in a Subway franchise is a challenging role but one that is highly rewarding. Subway franchisees are proud of their hard-working staff and are able to offer fantastic career path opportunities to truly develop your career.

Interested in a career in food retail sales?
Passionate about customer service?
Looking to work in a leading global franchise?

With over 41,000 stores, the Subway brand is the largest sandwich chain in the world. Due to continued growth across the UK, our franchisees are looking to recruit motivated and driven team members to join the Subway brand.

About The Role

You may currently be working as a Catering Manager, Store Manager, or Restaurant Manager - or maybe you're an experienced Supervisor, Assistant Manager, or Deputy Manager looking to progress your career. If you have management experience in a fast-paced retail environment, then we want to hear from you!

You will be primarily responsible for the success of your store - from store sales and profitability to the provision of first-class customer service and operational excellence.

Key Responsibilities Include:

1. Recruitment, induction, and training/development of employees in line with the Subway brand's training requirements - you will lead by example!
2. Creating and managing the staff schedule.
3. Checking in deliveries, order matching, and daily banking.
4. Prepare required paperwork in relation to stock and sales. Prepare employee pay and timesheets.
5. Manage cash balances and minimize wastage.
6. Ensure 100% compliance in accordance with Subway and council guidelines.
7. Perform inventory management and stock control including weekly stock take and reports.
8. Analyse the Weekly Sales & Inventory Report to improve the business.
9. Direct and undertake housekeeping activities such as maintaining store cleanliness and presentation.
10. Implement in-store marketing material and POP in line with campaigns.
11. Ensure safety procedures are followed to prevent injury.
12. Provide a safe work environment for employees and customers.
13. Promote and encourage a high level of customer service amongst employees.
14. Handle unresolved and/or escalated customer complaints.
15. Deliver a high standard of service when dealing with products, sales, inquiries, and catering for customer needs.

Please be aware that stores are independent franchises. All applications are sent to the franchise owner or operator.