Store Manager

Shoe Zone; Farnborough; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading footwear retailer in Farnborough is seeking a Store Manager to oversee store operations, drive sales, and lead a customer-focused team. The ideal candidate will have experience in retail management and a passion for providing excellent customer service. This full-time role offers a competitive salary and various employee benefits, including holidays and a pension scheme.

Benefits

Holidays starting at 28 days, increasing to 33 days after 5 years

Profit Share Scheme

25% Discount on all products

Birthday Holiday

Opportunities for progression and development

Workplace pension with life cover

Access to Retail Trust services

Qualifications

• Experience in retail store management.
• A passion for retail and customer service.
• Good listener and team player.

Responsibilities

• Achieve optimal sales and ensure excellent customer service.
• Support, develop, and mentor your team.
• Maintain high standards of merchandising and housekeeping.
• Ensure a safe environment for staff and customers.

Skills

Retail store management

Customer service

Multitasking

Team player

Commercial awareness

Job description

shoezone has an opportunity for a Store Manager to join our team based in Farnborough. You will join us on a full-time (37.5 hours), permanent basis, and in return, you will receive a competitive salary.

Are you a role model who can inspire confidence in those around you, build strong relationships across the business, and drive a culture that empowers colleagues to do the right thing for our customers?

About Us

We are a retail footwear retailer located in town centres, retail parks, and online, offering low-price, high-quality footwear for the whole family, with free next-day delivery on all orders, seven days a week. We operate from 280 stores and have approximately 2,200 employees across the UK.

Our store portfolio includes 91 town centre stores stocking our core product range, 144 hybrid town centre stores, and 43 larger retail park stores that also stock brands such as Skechers, Hush Puppies, and Kickers.

Our online platform, shoezone.com, stocks exclusive footwear and, combined with our store network and marketplaces, provides a comprehensive multi-channel customer experience.

Annually, we sell approximately 14.5 million pairs of shoes at an average retail price of £13.

The Store Manager Role

As a Store Manager, you will be responsible for the overall operation of your store. You will be a hands-on leader who guides from the front, often working in a challenging and demanding environment. Your focus will be on maximising sales through local knowledge, exceeding budget targets, controlling costs efficiently, providing excellent customer service, and leading, motivating, developing, and inspiring your team.

Key Duties and Responsibilities

• Achieve optimal sales through commercial awareness and ensuring excellent customer service in a fast-paced environment.
• Support, develop, and mentor your team to maintain high store standards and deliver the best customer experience to encourage repeat business.
• Take ownership of the store by maintaining high standards of merchandising and housekeeping according to marketing guidelines.
• Ensure a safe environment for staff and customers by implementing current health and safety policies.

What We're Looking For

• Experience in retail store management.
• A passion for retail and customer service.
• Ready to advance your retail management career.
• Someone who enjoys being busy, multitasks well, and embraces change.
• Good listener and team player.
• Open to learning and using insights to develop the business.

Benefits

• Holidays starting at 28 days, increasing to 33 days after 5 years of service.
• Profit Share Scheme.
• 25% Discount on all products.
• Birthday Holiday.
• Opportunities for progression and development.
• Workplace pension with life cover.
• Access to Retail Trust services for emotional support, grants, legal, and financial advice.

Join Us

If you believe you have the skills and experience to become our Store Manager, please click ‘apply’ today. We look forward to hearing from you!