Store Manager

Boots; Eastbourne; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading retail employer is seeking an Opticians Store Manager in Eastbourne. The role involves leading a team to provide exemplary customer experiences and developing strategies to improve patient care and store profitability. The ideal candidate will have experience in team leadership, with a passion for customer service and inclusivity. Comprehensive benefits and a supportive work environment are offered.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme

Access to free counselling and support

Qualifications

• Experience leading a team in a customer-facing setting.
• Experience working within a clinical or Optical environment is desirable.

Responsibilities

• Lead the store to provide exemplary customer experience.
• Work collaboratively with the regional team to improve business performance.
• Empower team to nurture customer relationships.
• Inspire team to meet targets.

Skills

Experience leading a team

Job description

Job Description

As an Opticians Store Manager you will be responsible for the leadership of your store to provide an exemplary customer experience to every patient and customer. With the wide range of products and services offered in store, you will be working alongside a diverse team of varying clinical expertise and knowledge.

About the role

Reporting to the Regional manager, you will work collaboratively with the regional team and the Support Office to influence and to increase business performance. You will use your commercial knowledge of your local community to develop great external relationships to help shape your store specific strategy to improve patient care and profitability. You will also:

• Empower your team to nurture customer relationships to deliver sales through service.
• Inspire your team daily to deliver to target and beyond
• Create a successful store environment.
• Work alongside your team to assist customers and find the products and services that best meet their needs, including offering solutions such as frame styling, clinical pre-testing, dispensing and much more, tailored to individual needs and preferences.
• Complete our industry-leading 'Step into Optics' training programme along to help you to develop your professional and clinical knowledge.

What you'll need to have

These are the essential skills or experience needed to succeed in this role.

• Experience leading a team

It would be great if you also have

These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don't match these additional criteria.

• Experience working within a clinical or Optical environment
• Experience leading a team within a customer-facing setting

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you. Exclusions may apply, eligible roles only.

Why Boots Opticians

At Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. Join our team and let's see what's possible when we change for the better.

What's next

If you choose to apply, your application will be reviewed by our team and we will contact you as soon as we can. If successful, we will contact you to arrange an interview with the hiring manager.

We are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

We are an equal opportunity employer and welcome applications from all qualified candidates.