Store Manager

TN United Kingdom; Derry/Londonderry; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic Store Manager who is passionate about delivering exceptional customer service. In this pivotal role, you will take full ownership of your store, leading a dedicated team to achieve sales targets while ensuring a delightful shopping experience for customers. Your leadership will not only drive profitability but also foster a high-performing team culture. If you thrive in a fast-paced retail environment and are eager to make a significant impact, this opportunity is perfect for you.

Qualifications

• Strong coaching skills to build a high-performing team.
• Proven ability to drive sales and profitability.
• Previous management experience in retail.

Responsibilities

• Drive sales and profitability to achieve outstanding results.
• Recruit and develop a high-performing team.
• Manage store stock control and payroll budgets.

Skills

Coaching and Development Skills

Sales Management

Customer Service

Team Motivation

Education

Management Experience in Retail

Customer Service Experience

Job description

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Store Manager Job Description

As a Store Manager, you’ll be someone who shares our love of delighting others. You’ll take full ownership of your business and lead your team to achieve sales targets while delivering outstanding customer service. You should be an experienced and commercially focused retail manager.

Role Purpose:

Accountable for the business performance of your store and the management and development of the store team, ensuring the delivery of exceptional customer service.

Role Responsibilities:

1. Drive the sales and profitability of the store to achieve outstanding results.
2. Set an example by delivering exceptional customer service.
3. Promote high visual merchandising standards and maintain store housekeeping standards.
4. Plan and manage all aspects of Health & Safety according to law and company standards.
5. Manage store stock control, stock count, payroll budgets, and targets.
6. Motivate and drive the team to meet and exceed objectives.
7. Work with the District Manager and HR to address people issues effectively and promptly.
8. Recruit and develop a high-performing team.
9. Manage cash handling, banking, and safe procedures following company standards.
10. Oversee till management, including open tills, cash handling, and variances.
11. Monitor competitor activity and take action to maximize footfall and profitability.
12. Develop a quarterly strategic plan with the District Manager to meet business goals.
13. Implement loss prevention measures to prevent theft and errors.
14. Conduct regular 1-2-1s, reviews, and appraisals with team members.
15. Respond to customer questions and complaints promptly.
16. Live and promote Clinton’s values within the team.
17. Perform additional duties as assigned by management.

Role Parameters:

• Ability to travel to other stores if necessary.
• Reports to Assistant Manager and Team Members.

Budget Management:

• Responsible for store budget.

Working Arrangements:

• Work 5 out of 7 days.
• Availability for weekends, early mornings, and late nights.
• Flexibility to adjust hours based on workload.

Key Stakeholders:

• Store Team
• Divisional Manager
• Central Operations Department
• HR Department

Qualifications and Skills:

• Strong coaching and development skills to build a high-performing team.
• Enthusiastic, driven, and motivated.
• Previous management experience in retail and customer service.
• Proven ability to drive sales and profitability.
• Customer-oriented with a track record of delivering excellent service.