Store Manager

JD GROUP; Dartford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading retail company in Dartford is seeking a Store Manager to oversee daily operations, drive sales performance, and ensure exceptional customer service. The ideal candidate will have management experience in retail, strong leadership skills, and a track record of exceeding sales targets. This role offers various employee benefits, including discounts, bonuses, and development opportunities.

Benefits

Quarterly discretionary bonus schemes

30% discount on products

Exclusive deals on health services

Access to health and well-being services

Health cash plans

Internal development courses

Apprenticeships and accredited qualifications

Company Sick Pay

Health Care Cover

Discounted gym memberships

Life Assurance

Colleague support initiatives

Volunteer opportunities

Incremental holiday allowance

Qualifications

• Proven track record of managing and exceeding sales targets and KPIs.
• Passionate about retail and understanding latest trends.
• Experience in coaching and team development.

Responsibilities

• Effectively run all store operations to meet sales targets.
• Create a positive team culture through recruiting and training.
• Analyze sales data and respond to opportunities.

Skills

Management experience in retail

Strong leadership skills

Excellent communication skills

Experience analyzing reports

Attention to detail

Job description

Role overview:

The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals.

Responsibilities:

• Effectively run all store operations to meet or exceed sales & KPI targets, set clear sales goals, track performance, and evolve processes for continuous store growth.
• Create and maintain colleague schedules to ensure proper coverage and productivity.
• Create a positive team culture through recruiting, training, and developing your team. Build a motivated and high-performing team to increase store success.
• Analyze sales data and financial reports to make quick, informed decisions, and respond to operational and commercial opportunities.
• Develop and implement strategies to meet and exceed sales targets.
• Attract, engage, and motivate customers using the latest visual merchandising techniques. Ensure merchandise displays are attractive and aligned with brand guidelines.
• Ensure teams deliver high levels of service to achieve a positive Net Promoter Score (NPS).
• Address customer inquiries, feedback, and complaints promptly and professionally.
• Drive existing customer loyalty programs and promotions to enhance engagement.
• Maintain compliance with company policies, procedures, and regulatory requirements.
• Monitor and control store expenses within budget.
• Ensure the store complies with health & safety regulations.

Role objectives and KPIs:

• Contribute to achieving or exceeding monthly sales targets.
• Drive additional KPIs such as Units, Conversion, ATV, UPT.
• Achieve upselling or cross-selling targets.
• Maintain a high Net Promoter Score.
• Ensure stock accuracy during store audits.
• Ensure all new colleagues complete mandatory training.
• Maintain employee satisfaction scores or engagement survey results at or above company benchmarks.
• Keep operational costs within the allocated budget.

Skills and Experience:

• Management experience in a fast-paced retail or customer-facing environment.
• Passionate about retail; understanding of latest trends and competitors.
• Strong leadership skills with experience in coaching and team development.
• Excellent communication skills.
• Proven track record of managing and exceeding sales targets and KPIs.
• Experience in analyzing reports and making commercial decisions.
• Attention to detail and commerciality; visual merchandising experience is advantageous.
• Ability to promote JD Group values to stakeholders.

Benefits:

We value our employees' hard work and offer these benefits:

• Quarterly discretionary bonus schemes
• 30% discount on a wide range of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
• Exclusive deals and discounts through TELUS Health platform
• Access to digital health and well-being services
• Health cash plans
• Internal development courses for personal and professional growth
• Apprenticeships and accredited qualifications (England Only)
• Company Sick Pay scheme
• Health Care Cover
• Discounted gym memberships at JD Gyms
• Life Assurance
• Colleague networks and support initiatives
• Volunteer opportunities and JD Foundation contributions
• Employer engagement forums
• Incremental holiday allowance