Store Manager

World Duty Free - WDF; Coventry; On-site; GBP 30,000 - 42,000; Full time

Job summary

A leading company in the retail sector is seeking a Store Manager for their Coventry location. This full-time, permanent position involves overseeing store operations, recruiting and managing staff, and ensuring quality customer service. The role offers a competitive salary alongside benefits such as a company bonus scheme and discounts for employees. Join a supportive team committed to professional development and customer satisfaction.

Benefits

Company bonus scheme

Employee Assistance programme

Discounts on products

Free parking

Qualifications

• Experience managing a team in retail customer service.
• Excellent communication skills in English.
• Ability to engage and influence customers.

Responsibilities

• Recruit, motivate and develop staff.
• Review sales performance and identify business needs.
• Coordinate with different managers on customer complaints.

Skills

Interpersonal skills

Customer focused

Self-motivated

Job description

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Pay – competitive annual salary plus excellent benefits

Contract –38.75 hours per week, full time, permanent

Working pattern – 5 out of 7 (every third weekend), between the hours of 0800-1615

Store Managers have a very important role to play in our stores, managing all store operations including the store team, to drive the employee and customer experience whilst delivering business results.

Your responsibilities will be to:

• Recruit, motivate and develop staff to achieve their potential.
• Carry out regular team meetings with the leaders to review performance, keep team aware of business targets and objectives and identify areas of focus.
• Ensure the leaders are utilizing Manpower planning tools to organise teams to deliver exceptional customer service.
• Regularly review sales, hourly, daily, and weekly to identify business needs
• Review stores progress, comparing to previous months and years
• Coordinate and collaborate with Stock & Logistics Manager, Product Manager, Terminal Manager and CSM to review customer complaints, replenishment actions, sales focus, and store progress.

What do you need, to be a Store Manager at World Duty Free?

• Experience in successfully managing a team within a retail customer service and sales environment.
• Excellent interpersonal skills and able to articulate in clear manner in English to all levels of the organisation.
• Customer focused and able to engage and influence internal and external customers.
• Self-motivated, passionate, enthusiastic and an effective team member/ leader.

World Duty Free will provide a full induction and comprehensive training , to ensure the best start for you and your new role. You will work alongside some fantastic, experienced colleagues who will support your learning and encourage your growth and career development . In addition, as a replenishment leader your benefits will include:

• Company bonus scheme
• Employee Assistance programme – Confidential advice service to support our teams on a range of issues including, personal & financial – your wellbeing is important to us!
• Discounts on products for our staff, family, and friends
• Free parking

We know, to be a great employer, we rely on thousands of colleagues being dedicated to coming to work every day with a smile and giving our customers exceptional service. For us to be a great employer, our aim is for you to be a part of our people promise , to be treated with respect , be engaged in your job, to grow your skills and receive fair recognition and reward .