Store Manager

COPAINS; City Of London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A high-end bakery in London seeks a dedicated sales manager to lead customer service efforts and train a motivated team. The ideal candidate has experience in retail management, a strong focus on quality and service, and is fluent in English. Responsibilities include ensuring product excellence and maintaining high hygiene standards. The role offers competitive remuneration and bonuses, meal vouchers, and health benefits.

Benefits

Attractive remuneration and bonuses

Meal vouchers

Employer-sponsored health insurance

Discounts on products

Qualifications

• Experience in point-of-sale management, ideally in premium food or specialist retail.
• Organised and attentive to detail.
• Strong customer service orientation.

Responsibilities

• Welcome customers with attention and expertise.
• Lead, train and motivate the sales team.
• Ensure consistent product quality and presentation.

Skills

Point-of-sale management

Interpersonal skills

Attention to detail

Team management

Customer-focused culture

Fluent in professional English

Tools

Management tools

Job description

Overview

Copains is a Parisian high-end bakery committed to an innovative approach combining artisanal excellence, healthy eating and pleasure. Our products are 100% gluten-free, with a wide selection of vegan options, made from high-quality, local and seasonal ingredients. Our shops aspire to be warm and modern places of sharing, where customer service and the taste experience are paramount.

Responsibilities

The duties of the perfect companion:

• Welcoming each customer with attention, listening and product expertise.
• Leading, training and motivating the sales team with high standards and kindness.
• Ensuring the consistent quality of product presentation and merchandising.
• Monitor performance indicators: turnover, average basket size, customer satisfaction.
• Manage schedules, stock and deliveries.
• Ensure strict compliance with food hygiene and safety standards.
• Work closely with the laboratory and management to ensure consistency in the product range.

What we offer

• A committed product universe, full of meaning and innovation.
• An elegant, caring and stimulating working environment.
• A rapidly growing, people-oriented company with strong values.
• A key position with real responsibilities and genuine opportunities for advancement within the network.
• Attractive remuneration with monthly bonuses.
• Meal vouchers, employer-sponsored health insurance and partial coverage of transport costs.
• Discounts on our products (and you\'re going to love them!).

To be our friends

• You have experience in point-of-sale management, ideally in the premium food, ready-to-wear or specialist retail sectors.
• You are demanding, organised and attentive to the smallest details!
• You have a genuine sense of service and excellent interpersonal skills.
• You know how to manage a team, help it grow and instil a strong customer-focused culture.
• You are sensitive to issues of nutrition, healthy eating and gluten-free diets, which is a plus.
• You are fluent in professional English (because yes, we have a large international clientele!).
• You are proficient in the use of management tools (cash register, orders, reporting).
• You know how to make a heart in frothed milk?