Store Manager

Vision Express; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading optical retail chain in London is seeking an experienced Store Manager to drive sales and enhance customer service. You will lead a team, support recruitment efforts, and focus on creating an exceptional shopping experience. This position offers benefits like bonuses, generous leave, and employee assistance programs, making it an excellent career opportunity for passionate leaders with a track record in retail management.

Benefits

Free eyewear up to £550 annually

On target bonuses up to £7,080

Stretch target bonuses up to £14,160

Family and friends discount

33 days annual leave

Employee Assistance Program

Qualifications

• Proven experience in a store management role or equivalent.
• Experience in optical retail or assisted sales is highly desirable.
• Ability to lead and motivate a team.

Responsibilities

• Lead a store team to achieve store performance targets.
• Deliver exceptional customer service and develop a high-performance culture.
• Support recruitment and onboarding of new staff.

Skills

Leadership

Customer service

Sales growth

Team development

Job description

What can you expect from the role?

Are you an experienced Store Manager looking for your next challenge in optical retail? Join our growing team at Vision Express in Swiss Cottage, where you’ll lead from the front and create a high-performance culture with outstanding customer service at its heart.

As Store Manager, you'll enable your team to succeed by organising and communicating clearly, supporting them to deliver a premium experience — even in fast-paced, customer-focused environments. Your resilience and leadership will be key as you help grow the team, with the opportunity to be involved in recruitment and onboarding of new colleagues.

A key focus of the role will be increasing sales of our Eyecare Plan, so previous experience in assisted sales or an optical retail environment is highly desirable.

If you’re a confident and proactive leader with a passion for people development, sales growth, and delivering top-tier customer care, this is a fantastic career opportunity to make your mark with one of the UK’s leading optical brands.

Benefits

• Free eyewear up to £550 annually with immediate eligibility.
• On target bonuses of up to £7,080, depending on store performance.
• Stretch target bonuses of up to £14,160, depending on store performance.
• Family and friends discount of 75%, 50% and 25% with a free eye test.
• 33 days annual leave with the opportunity to buy or sell holiday.
• Employee Assistance Program offering confidential support for your wellbeing.
• Opportunities to get involved in the OneSight EssilorLuxottica Foundation.

Some experiences you might have:

• Previous experience of developing a store improvement plan.
• Managing resource to meet demand and maximise sales.
• Solving complex problems for colleagues and customers.
• Remaining delivery focussed throughout challenging times.
• Being customer obsessed and providing exceptional customer service.
• Showing emotional intelligence to support yourself, colleagues or customers in difficult moments.
• Working as part of a winning team and taking lessons from mistakes.
• Managing a team, selecting and developing colleagues and working with HR.
• Displaying a positive attitude that has influenced others to commit to a cause.

Why Vision Express?

Working at Vision Express, you will be part of something bigger. With over 550 stores across the UK and Ireland, you will have the opportunity to share knowledge, elevate your career and reach your potential.

Together, we believe that we’re made stronger by our differences, so diversity and inclusion are key ingredients to our success, and we believe that striving for a culture of mutual trust enables us to reach our goals and achieve results.