Store Manager

Needle & Thread; City Of London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A luxury fashion retailer in London is seeking an experienced Store Manager to lead their new flagship boutique. Responsibilities include delivering a personalized customer experience, managing a high-performing team, and achieving sales targets. The ideal candidate should be commercially minded with a strong focus on customer service. This role offers an exciting opportunity to shape the retail experience from day one.

Qualifications

• Experience in leading retail teams to deliver sales and customer service.
• Ability to create a luxury-level customer experience.
• Strong communication and team management skills.

Responsibilities

• Lead and inspire a small, high-performing team.
• Maintain a luxury environment and uphold brand standards.
• Achieve sales targets and support marketing events.

Job description

JOB DESCRIPTION

We are looking for experienced and dedicated Store Manager to lead our new flagship boutique on The King’s Road. This is a unique opportunity to play a defining role in the launch of our first physical store – bringing our brand to life in a beautifully curated environment. The ideal candidate will be commercially minded, deeply customer focused, and inspired by the opportunity to shape a new retail experience from day one.

Key responsibilities include but are not limited to:

LEADERSHIP & STORE MANAGEMENT

• Lead and inspire a small, high-performing team to deliver exceptional service and sales results.

• Support in recruiting, training and onboarding staff in alignment with brand values and standards.

• Create a refined and service-led store environment where team members embody the values of the brand.

• Act as a brand ambassador at all times, both in store and in the local community.

CUSTOMER EXPERIENCE

• Deliver a luxury-level, personalized customer experience at every touchpoint.

• Build strong relationships with loyal and new customers through one-to-one styling and appointments.

• Ensure that the boutique is always immaculate, welcoming, and aligned with brand aesthetics.

SALES & PERFORMANCE

• Take ownership for achieving sales targets and KPIs.

• Work with the Head or Production & Retail Operations to analyse performance metrics to drive improvements and identify growth opportunities.

• Supporting the PR & Marketing teams to plan and execute in-store events, activations, and collaborations to increase footfall and engagement.

VISUAL MERCHANDISING & BRAND PRESENTATION

• Uphold and execute brand guidelines with precision and creativity.

• Collaborate with the Creative teams to ensure product presentation is always in line with the brand’s visions.

• Work with the Creative teams to ensure window displays and interior displays are immaculate, refreshed and seasonally appropriate.

OPERATIONS

• Oversee day-to-day operations including stock management, deliveries, H&S, and reporting.

• Ensure all processes are followed to safeguard loss prevention and store security.

• Work closely with HO on all customer feedback, product sell-through and relevant customer insights.

• Manage the team rotas including shopfloor and stockroom staff, cleaner and security.