Store Manager

Mulberry; City Of London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading luxury fashion brand is seeking a passionate Store Leader in London. In this role, you will foster an extraordinary customer experience, lead a diverse team, and drive commercial success while ensuring environmentally responsible practices. The ideal candidate will have leadership experience and a love for fashion. Competitive salary and various perks included.

Benefits

Competitive basic salary

Bonus

Product allowance

Staff discount and exclusive access to sales

Extra day off for your birthday

Pension Contributions & Life Assurance

Training and development opportunities

Two paid volunteering days per year

Access to wellbeing services

Responsibilities

• Develop and mentor a diverse, high-performing team.
• Create a welcoming and fun environment for customers.
• Drive store growth through strong market analysis.
• Incorporate environmentally responsible practices in operations.
• Embrace feedback to foster a culture of collaboration.

Skills

Inspiring

Engaging

Agile

Perceptive

Experienced Leader

In love with fashion

Job description

Overview

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Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit. Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification. Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. If these are values you share, we would love you to join our team.

As a Store Leader at Mulberry you will lead your store and your team to succeed. To do this you must be passionate about people, determined to deliver an extraordinary customer experience and open to learning and developing yourself and others. We want you to strive to be an expert within your field and a key contributor to Mulberry.

Responsibilities

• You will develop the best team: create a high performing team where diversity is embraced and every person is valued and feels a sense of belonging.
• You will encourage discussions and invite ideas and different perspectives in order to drive creativity and collaboration.
• You will create a culture that embraces feedback; give praise, share successes, coach and challenge.
• You will always be Customer focused: nurture a welcoming and fun environment for your customers and team, deliver an engaging and memorable customer experience in your store, and develop and maintain key customer relationships using in-store CRM tools.
• You will be commercially driven: continually demonstrate a commitment to driving your business, collaborate and build key relationships to accelerate store growth, demonstrate expert market awareness and use analysis to maximise trading opportunities, and lead and deliver operational excellence showing respect and consideration for people, product and your environment.
• You will be environmentally conscious: as a certified B Corp business, incorporate environmentally responsible practices, support the Five C\'s strategy addressing Climate, Cultivation, Craft, Culture and Circularity, promoting a greener, more sustainable future, and promote equity, empathy and understanding within internal and external communities.

What we need from you

• Inspiring
• Engaging
• Agile
• Perceptive
• An experienced Leader (preferably within luxury fashion but not essential)
• In love with fashion!

What we can do for you

• Competitive basic salary
• Bonus
• Product allowance
• An enviable staff discount and exclusive access to staff sales
• Extra day off for your birthday
• Pension Contributions & Life Assurance
• Training and development opportunities
• x2 paid volunteering days per year
• Access to Help@Hand - a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts

Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email [e-mail].