Store Manager

JD Group; Cheltenham; On-site; GBP 25,000 - 35,000; Full time

Job summary

JD Group is seeking a motivated Store Manager to lead operations at their Cheltenham location. This role focuses on driving sales, managing a dedicated team, and ensuring exceptional customer service. The Store Manager will establish clear goals, analyze sales data for performance insights, and create a positive team culture. Employee benefits include discounts, bonuses, and professional development opportunities.

Benefits

Quarterly discretionary bonus schemes

30% store and online discount

Health cash plans

Internal development courses

Discounted gym memberships

Life assurance

Qualifications

• Previous management experience in a fast-paced retail environment.
• Strong leadership skills with experience in coaching and team development.
• Ability to promote JD Group values to stakeholders.

Responsibilities

• Oversee daily operations and manage a team to achieve business goals.
• Develop and implement strategies to surpass sales targets.
• Analyze sales data to inform operational decisions.

Skills

Leadership

Communication

Sales Management

Customer Service

Analytical Skills

Visual Merchandising

Job description

The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals.

Responsibilities:

1. Effectively run all store operations to meet or exceed sales & KPI targets, set clear sales goals, track performance, and evolve processes for continuous growth.
2. Create and maintain colleague schedules to ensure proper coverage and productivity.
3. Build a positive team culture through recruiting, training, and development, fostering a motivated, high-performing team.
4. Analyze sales data and financial reports to make informed decisions, identifying opportunities operationally and commercially.
5. Develop and implement strategies to surpass sales targets.
6. Attract, engage, and motivate customers using visual merchandising techniques; ensure displays are attractive and brand-aligned.
7. Ensure teams deliver high service levels to achieve a positive Net Promoter Score (NPS).
8. Address customer inquiries, feedback, and complaints professionally and promptly.
9. Drive loyalty programs and promotions to increase customer engagement.
10. Maintain compliance with policies, procedures, and regulations.
11. Monitor and control expenses within budget.
12. Ensure store compliance with health & safety regulations.

Role objectives and KPIs:

1. Contribute to achieving or exceeding monthly sales targets.
2. Drive KPIs such as Units, Conversion, ATV, UPT.
3. Achieve upselling and cross-selling targets.
4. Maintain a high Net Promoter Score.
5. Ensure stock accuracy during audits.
6. Complete mandatory training for new colleagues.
7. Meet or exceed employee satisfaction and engagement survey benchmarks.
8. Keep operational costs within the allocated budget.

Skills and Experience:

1. Previous management experience in a fast-paced retail or customer-facing environment.
2. Passion for retail with understanding of current trends and competitors.
3. Strong leadership skills with experience in coaching and team development.
4. Excellent communication skills.
5. Proven track record of managing and exceeding sales and KPI targets.
6. Experience in analyzing reports and making commercial decisions.
7. Attention to detail and commercial awareness; visual merchandising experience is advantageous.
8. Ability to promote JD Group values to stakeholders.

Employee Benefits:

• Quarterly discretionary bonus schemes.
• 30% store and online discount at JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors.
• Exclusive deals through TELUS Health benefits platform.
• Access to digital health and well-being services.
• Health cash plans.
• Internal development courses and professional growth opportunities.
• Apprenticeships and accredited qualifications (England only).
• Health care coverage.
• Discounted gym memberships at JD Gyms.
• Life assurance.
• Colleague networks and support initiatives for positive change.
• Volunteer opportunities and JD Foundation contributions.
• Employer engagement forums for positive influence.