Store Manager

Poundland; Cheltenham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading retail company is looking for a Store Manager in Cheltenham. In this role, you will be responsible for ensuring customer service excellence and developing your team. You will lead on operational efficiencies and create a vibrant atmosphere in the store. Ideal candidates have retail management experience and strong leadership skills. Benefits include bonuses, professional development opportunities, and increased holiday allowance.

Benefits

Annual Retail Management Bonus Scheme

Professional development opportunities

In-store discount of 10%

Enhanced family-friendly benefits

Qualifications

• Experience in retail management and customer service.
• Ability to coach and guide teams effectively.
• Strong leadership and people development skills.

Responsibilities

• Coach and guide your store teams for exceptional customer experience.
• Ensure the store operates efficiently with the right people in the right roles.
• Create a safe environment and follow all policies and procedures.

Skills

Customer service excellence

Leadership

Team development

Strategic sales approach

Job description

As a Store Manager in a dynamic team, you're stepping into more than just a leadership position - you're in a pivotal role in shaping the experiences of your team and the customers you serve. Your day-to-day actions don't just drive sales; they create an environment where our core values of love our customers, care for our colleagues, and protect the pounds (and euros) come to life.

Responsibilities include:

• Providing the highest levels of customer service: coach and guide your store teams to ensure everyone provides an excellent customer experience during every interaction.
• Your leadership will be the cornerstone of the store's success, having the right people in the right place at the right time.
• Create a safe environment for your team and ensure all policies and procedures are followed. Working shoulder to shoulder to lead the team around you.
• You're not just managing a team; you're developing people, whether it's through upward growth, internal opportunities, or developing their current role.
• Guiding a team that's as passionate about our goals as you are. Make sure your team understands how they contribute to the commercial objectives of the store and the business.
• Having a strategic approach to sales, shrink, and service, ensuring the store operates smoothly and efficiently.

About Us:

Since our humble beginnings in 1990, Poundland has evolved into a retail powerhouse with over 850 stores and nearly 17,000 dedicated colleagues across the UK and Republic of Ireland. Our commitment to excellence, inclusion, and sustainability forms the foundation of our culture, empowering our team members to be the best versions of themselves while making a meaningful impact on the communities we serve.

Benefits:

• A member of our annual Retail Management Bonus Scheme acknowledging your contributions to our success.
• Professional development, including the opportunity to pursue up to a Retail Manager Level 4 qualification through our apprenticeship programme.
• Comprehensive induction plan along with the opportunity to complete in-house development programmes, setting you up for success.
• Rota's are scheduled four-weeks in advance, creating a culture that cares for your life outside of work.
• Holiday allowance increasing by one day per year (up to 33 days) with the option to buy additional holidays annually, plus an extra day off for your Birthday.
• In-store discount of 10% along with exclusive discounts through our colleague benefits online portal.
• All year-round initiatives to recognise and reward our colleagues.
• Enhanced Family friendly benefits and life assurance.
• Access to Employee Assistance to support your well-being.

We are an equal opportunities employer and welcome applications from all qualified candidates. We are committed to making reasonable adjustments to facilitate the participation of candidates with disabilities in our recruitment processes.