Store Manager

THE WHITE COMPANY; Cheltenham; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading retail company seeks a Store Manager for their Cheltenham location. The successful candidate will oversee the store's operational and commercial activities, drive sales performance, and lead a high-performance team. The position offers competitive salary and great employee benefits including generous discounts and a range of perks.

Benefits

50% discount on products

25 days holiday, rising to 28

Volunteer Day

Discretionary annual bonus scheme

Benefits platform with wellbeing discounts

Automatic enrolment into pension scheme

Money management app

Private Medical Insurance

Life assurance after probation

Social events including Christmas parties

Qualifications

• Proven track record in retail management.
• Ability to drive sales and profitability.
• Experience in team coaching and development.

Responsibilities

• Manage operational and commercial activity in the store.
• Ensure high standards of customer service and store presentation.
• Develop and motivate the store team to achieve performance targets.

Skills

Leadership

Customer Service

Sales Maximization

Team Development

Job description

Our Role

As a Store Manager, you will be fully accountable for all operational and commercial activity in your store, providing clear leadership to establish a high-performance team that drives sales, achieves KPIs, and delivers exceptional customer service.

You will embody our PRIDE values as a Passionate, inspiring, and Resourceful leader with a proven track record of maximising sales and profitability in a fast-paced, commercially driven retail environment. An Imaginative and Dedicated Manager, you will coach and develop your team to reach their potential and demonstrate your knowledge and passion for The White Company.

What you'll be doing

• Manage the customer experience as part of the TWC multi-channel strategy.
• Maximise contribution by achieving budget sales and controlling costs.
• Manage store costs without jeopardising store objectives.
• Oversee staff training content and frequency to develop and motivate the team, achieving high levels of customer service and performance.
• Manage the performance and development of the management team.
• Ensure store presentation, including cleanliness, visual displays, and merchandising, reflects the brand.
• Provide feedback and insights on product performance and development to relevant departments.

Please read the attached Job Description for more details.

What we offer you

At The White Company, we value our employees for their dedication to customer service. We reward this with great benefits and competitive salaries.

• 50% discount on our products
• 25 days holiday, rising to 28 during service
• A Volunteer Day with a charity of your choice
• Discretionary annual bonus scheme
• Perk Place Benefits Platform – discounts across wellbeing and lifestyle
• Automatic enrolment into the Group Personal Pension scheme
• Wagestream Money Management app for financial wellbeing
• Private Medical Insurance
• Life assurance plan after successful probation
• Social events including Christmas parties throughout the year

Our Equality, Diversity, and Inclusion statement of commitment

We are committed to creating an inclusive culture that welcomes and celebrates diversity of backgrounds and identities. We foster an environment where everyone can bring their authentic selves to work, with contributions valued, abilities enhanced, and perspectives appreciated. We respect, encourage, and celebrate differences and aim to ensure everyone feels a sense of belonging.

Our active Equality, Diversity, and Inclusion Policy guides our recruitment and workplace practices. We invite you to join us on this journey.

Our Sustainability statement of commitment

We are dedicated to building a sustainable legacy for a brighter future for people and the planet. We believe sustainability should be reflected in all our actions.