Store Manager

Lucy & Yak; Cardiff; On-site; GBP 30,000 - 40,000; Full time

Job summary

A vibrant clothing retailer in Cardiff is seeking a passionate Store Manager to lead their team. Your role includes driving sales, managing store operations, and fostering a customer-centric environment. Ideal candidates will have strong leadership skills, previous management experience, and a passion for the brand's mission. This role is full-time with a competitive salary based on experience.

Qualifications

• 2 years of management experience in a customer-facing role.
• Excellent communication and interpersonal skills.
• Experience in driving sales and achieving targets.

Responsibilities

• Lead and manage the store team to achieve KPI targets.
• Foster a customer-centric culture within the store.
• Oversee day-to-day retail operations.

Skills

Leadership

Customer focus

Sales motivation

Communication skills

IT skills

Tools

Word

Excel

Social media applications

Job description

Overview

We are looking for an amazing Store Manager to lead our lovely Cardiff team! As a Store Manager at Lucy & Yak, you will lead, manage and drive the success of your store by motivating and inspiring your team and building a community. You will create outstanding brand experiences while seizing and creating commercial opportunities. You will train, develop, motivate and support your team to excel in day-to-day operations and achieve store KPIs. You will ensure your store embodies Lucy & Yak’s ethics and ethos in all areas, from visual merchandising to customer service.

What You’ll Be Doing

• Leadership
  • Provide strong leadership, fostering a positive and collaborative work environment. Motivate and inspire your team to achieve individual and collective goals.
  • Give instant and consistent positive and constructive feedback to your team to enhance performance. Empower your Assistant Manager to do the same.
  • Play a leading role in the recruitment, training, and development of a high-performing team.
  • Manage, support, train and develop your team. You’ll be a role model of the Lucy & Yak ethos and ensure the brand is represented in the best way possible.
• Customer-Centric Approach
  • Customer obsessed. Become an expert on all things Lucy & Yak – from products and sizing to sustainability and ethics.
  • Foster a customer-focused culture within the store, ensuring every interaction exceeds expectations and creates memorable experiences.
  • Be the final point of escalation for customer queries and issues within your store, addressing and resolving promptly with a focus on satisfaction.
• Sales
  • Drive and motivate your team to meet sales targets and KPIs through incentives and training.
  • Implement strategies in collaboration with your Assistant Manager to drive sales growth and enhance the customer journey.
• Operational Excellence
  • Oversee day-to-day retail operations, including staffing, sales, visual merchandising, and administration.
  • Be responsible for day-to-day health and safety in store, maintaining high standards for the team and customers and escalating issues as necessary.
  • Create and manage staff rotas to ensure adequate shop floor coverage including leave approvals.
  • Uphold high standards of visual merchandising aligned with the brand identity, ensuring the shop is exciting, colourful and accessible.
  • Attend weekly and quarterly management meetings.
• Stock Management
  • Responsible for effective stock management within your store and working with merchandising and warehouse teams to optimise inventory levels.
  • Enforce procedures to minimise stock discrepancies and ensure best selling product availability wherever possible.
  • Implement stock management procedures, stockroom organisation, line counts and stock takes.
• Financial Management
  • Analyse and interpret key performance indicators to drive informed decision-making.
  • Manage your store budget for resources, equipment and overtime, ensuring it is not exceeded.
• Marketing, Events & Community Engagement
  • Work with the Head of Retail to execute the retail marketing strategy in stores (e.g. events, promotions, windows, layouts).
  • Create engaging in-store content with your team and manage your store’s social media platforms.
  • Organise, staff and run collaboration events in your store.

What are we looking for?

• Previous Management experience of 2 years within a customer-facing role is essential.
• Friendly and approachable with a warm demeanour and welcoming attitude.
• Passion for our brand and mission, products and values.
• Commitment to excellence and customer satisfaction.
• Leadership: ability to motivate, develop and coach a team to success.
• Excellent communication and interpersonal skills.
• Proven ability to drive sales and achieve targets.
• Good understanding of social media platforms (Instagram, Facebook, TikTok, etc.).
• Good IT skills – confident with Word, Excel, social media applications and till systems.
• Resilience, initiative and the ability to think quickly to resolve issues.
• Experience with mid-long term planning is a bonus.
• Previous fashion retail experience is highly desirable but not essential.

The fine print

• Salary based on experience.
• Based in Cardiff.
• 37.5 hours per week.

Although this role does not have a closing date we reserve the right to close the advertisement if we receive a large number of applications.

Internal Applicants: Please note we will use current and previous Lucy & Yak managers as a reference during the recruitment process.