Store Manager

Topps Tiles; Cannock; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading home improvement retailer based in Cannock is seeking a Store Manager to inspire and motivate a team to exceed sales goals whilst delivering exceptional customer service. The ideal candidate will have retail management experience with full P&L responsibility and a commitment to developing their team. The role offers a culture of recognition, generous benefits including uncapped personal commission and career development opportunities.

Benefits

Generous staff discount

Company bonus scheme

Health insurance

Pension and life assurance

Holiday allowance increasing with service

Qualifications

• Proven track record of delivering outstanding customer service and financial results.
• Commercially aware with business acumen to stay ahead of competitors.
• Ability to drive performance through leadership and people management.

Responsibilities

• Ensure the store is an inspiring place to shop and lead a motivated team.
• Create the business plan and manage all aspects of the store.
• Seek constant improvements in operations and customer service.

Skills

Retail experience with full P&L responsibility

Outstanding customer service

Leadership and coaching

Job description

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Store Manager Role

As Store Manager, you’ll ensure your store is an inspiring place to shop, offering amazing choice and friendly, knowledgeable customer service. You will lead and motivate a close-knit team, supporting, training, and developing them to exceed sales and profit targets through excellent customer service. We prioritize service over hard sales, and an interest in creativity or interior design is beneficial as you help customers visualize their projects using in-store technology.

You will create the business plan, develop your team, and manage all aspects of your store, constantly seeking improvements. We value ambition in Store Managers who aim for their store and team to be the best. Every day offers new challenges, from creative tasks to assisting with deliveries and store maintenance.

Who you are

You have retail experience with full P&L responsibility and a proven track record of delivering outstanding customer service and financial results. You understand that great service drives sales and are commercially aware, with the business acumen to stay ahead of competitors. You are a natural leader, proactive, and capable of driving performance through clear leadership, coaching, and people management.

What we’ll do for you

We offer a culture that recognizes hard work and rewards great results, including uncapped personal commission and a company bonus scheme that shares our success, significantly increasing your base wage. Additional benefits include a generous staff discount, Share Save scheme, pension, life assurance, health insurance, holiday allowance that increases with service, and various other perks. We are committed to internal promotion and supporting your career development through tailored plans and extensive training. Flexibility to cover store hours, including weekends, is required, but there’s no evening work or work on Christmas Eve or Boxing Day.