Store Manager

Virgin Media; Camden Town; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading telecommunications company in Camden Town is seeking a Store Manager to lead a team and enhance customer experiences. The ideal candidate will possess extensive experience in team management and a track record of driving performance and revenue growth. This role offers a robust benefits package to support you and your loved ones.

Benefits

Bumper reward package

Health benefits

Flexible additional perks

Qualifications

• Experience working in a fast paced environment, not necessarily Retail.
• Experience managing a team with passion and drive, with full accountability for your team's performance.
• Experience of Budgets and Profit and Loss responsibility.
• Experience delivering first class customer experiences through a highly engaged team.
• Experience delivering regular, consistent and effective reviews.
• Experience using data inputs to improve efficiency.

Responsibilities

• Bring core values to life through team management.
• Encourage retail excellence day to day.
• Make customer-centric decisions.

Skills

Strong communication and listening skills

Ability to adapt to business needs

Experience in team management

Experience in delivering customer experiences

Job description

As a Store Manager you'll bring our core values to life through your team of between 5 and 15 employees. Retail excellence will be the standard encouraged day to day, in everything you do. With every decision you make and direction you set, you will put the customer at the heart of your thinking.

In order to be considered, you must have the following experience:

• Experience working in a fast paced environment, not necessarily Retail.
• Experience managing a team with passion and drive, with full accountability for your team's performance
• Experience of Budgets and Profit and Loss responsibility
• Experience delivering first class customer experiences through a highly engaged team
• Experience delivering regular, consistent and effective reviews and demonstrating effective coaching behaviours
• Experience working towards targets and driving opportunities to grow revenue.
• Experience using data inputs (i.e. footfall, matrix hours, trading hours, employee contracted hours) to improve efficiency and deliver store rotas in an effective and timely manner.

We'd also love you to bring:

• Strong communication and listening skills
• The ability to change and adapt to the business needs
• Experience in using systems and following processes
• Experience adhering to key compliance requirements in relation to standards, Health & Safety, cash management, security and stock management, FCA compliance, refunds and discounts.

The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you'd like to. These are designed to support both you and your loved ones, making sure that you're covered no matter what life throws your way.

Next steps: If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a telephone conversations and an interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.