Store Manager

JD GROUP; Camberley; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in retail seeks a Store Manager to oversee daily operations and drive sales performance in Camberley. The role involves managing a team, ensuring exceptional customer service, and meeting sales targets. This opportunity includes a range of employee benefits and development programs.

Benefits

Quarterly discretionary bonus schemes

30% discount in-store and online

Health cash plans

Internal development courses

Company Sick Pay scheme

Discounted gym memberships

Life Assurance

Qualifications

• Previous management experience in a fast-paced retail environment.
• Strong leadership skills with experience in coaching teams.
• Ability to analyze reports and make commercial decisions.

Responsibilities

• Oversee daily store operations and drive sales performance.
• Ensure exceptional customer service and manage employee schedules.
• Analyze sales data to make informed decisions.

Skills

Leadership

Communication

Analytical skills

Customer service

Visual merchandising

Job description

Role overview:

The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals.

Responsibilities:

1. Effectively run all store operations to meet or exceed sales & KPI targets, set clear sales goals, track performance, and evolve processes for continuous growth.
2. Create and maintain colleague schedules to ensure proper coverage and productivity.
3. Create a positive team culture through recruiting, training, and developing your team, building a motivated and high-performing team to increase store success.
4. Analyze sales data and financial reports to make quick, informed decisions, and respond to operational & commercial opportunities.
5. Develop and implement strategies to meet and exceed sales targets.
6. Attract, engage, and motivate customers using the latest visual merchandising techniques, ensuring displays are attractive and align with brand guidelines.
7. Ensure teams deliver high levels of service to achieve a positive Net Promoter Score (NPS).
8. Address customer inquiries, feedback, and complaints professionally and promptly.
9. Drive customer loyalty programs and promotions to boost engagement.
10. Maintain compliance with company policies, procedures, and regulations.
11. Monitor and control store expenses to stay within budget.
12. Ensure store compliance with health & safety regulations.

Role objectives and KPIs:

1. Contribute to achieving or exceeding the store's monthly sales target.
2. Drive KPIs such as Units, Conversion, ATV, UPT.
3. Achieve upselling and cross-selling targets.
4. Maintain a high Net Promoter Score.
5. Ensure stock accuracy during store audits.
6. Complete mandatory training for all new colleagues.
7. Meet or exceed employee satisfaction and engagement survey benchmarks.
8. Keep operational costs within the allocated budget.

Skills and Experience:

1. Previous management experience in a fast-paced retail or customer-facing environment.
2. Passion for retail with a good understanding of current trends and competitors.
3. Strong leadership skills with experience in coaching and developing teams.
4. Excellent communication skills.
5. Proven track record of managing and exceeding sales targets and KPIs.
6. Experience in analyzing reports and making commercial decisions.
7. Keen eye for detail and commerciality; visual merchandising experience is advantageous.
8. Ability to promote JD Group values to stakeholders.

Benefits:

We value our employees' hard work and offer:

• Quarterly discretionary bonus schemes
• 30% discount on a wide range of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
• Exclusive deals and discounts via TELUS Health platform
• Access to digital health and well-being services
• Health cash plans
• Internal development courses for personal and professional growth
• Opportunities for apprenticeships and accredited qualifications (England only)
• Company Sick Pay scheme
• Health Care Cover
• Discounted gym memberships at JD Gyms
• Life Assurance
• Access to colleague networks and support initiatives
• Opportunities to volunteer and support JD Foundation
• Employer engagement forums
• Incremental holiday entitlement