Store Manager

Jollyes The Pet People; Calder Vale; On-site; GBP 27,000 - 31,000; Full time

Job summary

A leading pet retail company is seeking a Retail Store Manager in Calder Vale, UK. You will oversee daily operations, ensuring high standards of customer service and team engagement. Ideal candidates will have a passion for pets and previous retail management experience, with a focus on financial performance and team development. This is a full-time, permanent role offering a competitive salary and various benefits.

Benefits

Financial wellbeing package

Colleague discounts

Workplace pension scheme

Enhanced maternity and paternity leave

Cycle2Work scheme

Learning & Development opportunities

Qualifications

• Ability to communicate objectives effectively and build engaged teams.
• Proven track record in developing business performance and exceeding KPIs.
• Hands-on approach to daily operations and strategic planning.

Responsibilities

• Manage daily operations of the store, including team management.
• Take full responsibility for running a successful store.
• Recruit, motivate, and develop your team.

Skills

Passion for pets and people

Retail store management experience

Strong decision making

Commercial awareness

Job description

Overview

Retail Store Manager - Jollyes Pets - Colne. Salary £27,011 - £30,322 p.a. + bonus potential of £2-10k p.a.

Responsibilities

• Manage the daily operations of the store, including team management, store standards, stock management and delivering excellent customer service to our pet parents. Reporting to the Regional Manager, lead by example creating an excellent culture and working environment for your team, demonstrating our values of being: Genuine, Wise, Eager, Focused, Together.
• Take full responsibility for all aspects of running a successful store. Manage KPIs around people, store standards, customer service standards and financial performance, maximise turnover and gross margin along with control of costs. Ensure you and your team are delivering the highest standards of pet care and ensure that the welfare of pets is a top priority, promoting responsible pet ownership. Provide exceptional customer service by delivering a great shopping experience and displaying both strong pet and product knowledge. (Training given)
• Responsible for recruiting, motivating, training and developing your team, reviewing and managing performance. Help to promote Jollyes as an employer of choice within your local community. Ensure clear communication of key business updates and individual and team objectives.
• Develop and communicate store strategy, ensuring a safe, compliant environment with clear health and safety and legal practices. Demonstrate proactive decision making to manage P&L and drive performance toward targets.
• Full-time, permanent position – 40 hours per week working 5 days out of 7.

Qualifications / Skills

• A passion for pets and people; Delighting customers by ensuring an unrivalled shopping experience.
• Previous retail store management experience with a hands-on approach to daily operations and strategic planning for short, medium, and long-term success.
• Strong decision maker with the ability to communicate objectives effectively and build high-performing, engaged teams; capable of developing future leaders.
• Proven track record in developing business performance and exceeding KPIs while maintaining store standards including health & safety and legal compliance.
• Commercial awareness with ability to manage P&L and a proactive approach.

Benefits

• iTrent financial wellbeing package, powered by Wagestream, enabling access to earnings before pay day plus discounts and savings benefits.
• Retail Trust membership – counselling, wellbeing and financial support for the retail industry.
• Colleague discounts: 30% off Jollyes branded products (and 20% off other brands in store).
• Care concierge and wellbeing services: online GP, mental health support, fitness programs and more (including dental on demand).
• Additional discounts and benefits: Grooming and pet clinics, and up to 800 high street retailers and online providers.
• Workplace pension scheme provided by Legal & General (employee 3%, employer 5%).
• Free colleague uniform and on-site parking.
• Additional paid leave for weddings, bringing a new pet home, and birthdays.
• Enhanced maternity and paternity leave provisions.
• Top Dog Award scheme to recognise great service and Jollyes values.
• Buy/Sell holiday scheme – buy or sell up to 5 days, subject to minimum entitlement.
• Cycle2Work scheme – up to 47% off a new bike and accessories.
• Alvie health coaching and cancer support services.
• Discounted membership for David Lloyd Clubs.
• Learning & Development for ongoing skills development and future progression.