Store Manager

Kikocosmetics; Bromley; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in personal care products is seeking a Store Manager in Bromley. The role involves driving customer experience and sales while managing a team. The ideal candidate will have retail management experience and strong leadership skills. This full-time position offers the opportunity to lead a dynamic team and ensure compliance with company standards.

Qualifications

• Retail management experience min 4 years, ideally as a Store Manager.
• Strong communication and problem-solving skills.

Responsibilities

• Drive customer experience, sales, and business KPIs.
• Recruit, train, and support the team.
• Ensure compliance with KIKO standards and procedures.

Skills

Leadership

Customer Service

Communication

Problem Solving

Job description

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Job Description

The Store Manager is our KIKO Ambassador responsible to drive customer experience, sales and business KPIs for the store in line with the KIKO Brand Strategy by leading and coaching the staff and ensuring all procedures are managed and adhered to.

Job Description

The Store Manager is our KIKO Ambassador responsible to drive customer experience, sales and business KPIs for the store in line with the KIKO Brand Strategy by leading and coaching the staff and ensuring all procedures are managed and adhered to.

MAIN RESPONSIBILITIES - Store Manager

PEOPLE MANAGEMENT

• Create and maintain conditions for high performance, motivation and low staff turnover
• Recruit, on-board, train and support the team to deliver an engaging customer experience and business goals.
• Ensure all store planning and annual leave is in line with the business needs.
• Train the team on products, make-up application techniques and selling techniques in order to deliver the KIKO customer experience - utilise BeKIKO and collaborate with the Customer Experience Trainer to ensure all team’s development needs are met.
• Ensure all direct reports receive reviews and appraisals in line with the business goals.
  
  

Customer Experience / Business Management

• Monitor that Business KPIs are in line with goals, set follow-up action plans for the store, update the Area Manager with relevant market trends
• Deliver business goals as defined with the Area Manager (Customer experience, Sales, Opex)
• Prioritise actions for the store that have the most impact on the above goals and have a quarterly action plan for the store.
• Completion of all BeKIKO dossiers, quizzes and training elements
• Consistently monitor Business KPIs (LFL progression, Conversion Rate, Average Ticket, Stock-loss)
  
  

PROCEDURES & POLICIES EXECUTION

• Guarantee that stores are compliant with all KIKO standards and procedures.
• Guarantee the compliance with store procedures (KIKO STORE BOOK).
• Guarantee the execution of the promotional calendar.
• Guarantee all operational procedures are adhered in store and store is compliant.
• Ensure all procedures are regularly reviewed and any issues immediately addressed in compliance with Corporate policies.
  
  

Job Requirements

• Retail management experience min 4 years- Ideally as a Store Manager
• Leadership and customer service skills.
• Sales and merchandising knowledge.
• Inventory management ability.
• Strong communication and problem-solving skills.
• Flexibility in work hours.
• Previous new store opening beneficial

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Personal Care Product Manufacturing

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