Store Manager

Safestore; Brentford; On-site; GBP 32,000 - 37,000; Full time

Job summary

A leading storage solutions company in Brentford seeks a Store Manager to lead a dedicated team in providing exceptional customer service while driving sales performance. The role involves motivating staff, maintaining high store standards, and achieving business targets. The ideal candidate has management experience in a customer-facing environment and strong leadership abilities. This full-time position offers a competitive salary up to £36,800 with great benefits including bonuses and development opportunities.

Benefits

28 days paid holiday per year

Bonuses for achieving targets

Enhanced parental leave

Pension scheme

Healthcare cash plan

Discounted gym membership

Sharesave scheme

Colleague and family discounts

Employee Assistance Programme

Qualifications

• Previous experience in a management role.
• Operational background in a customer-facing environment such as retail or consultative sales.
• Ability to lead and coach a team for performance.
• Strong communication and relationship-building skills.

Responsibilities

• Lead the store team and motivate them to achieve targets.
• Ensure exceptional customer experience.
• Maintain store standards including health and safety.
• Drive store performance and P&L.

Skills

Sales

Team leadership

Customer service

Communication

Commercial acumen

Job description

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Store Manager

Department: Region 6

Employment Type: Permanent - Full Time

Location: Brentford

Compensation: GBP 32,000 - GBP 36,800 / year

Description

Here at Safestore our people make the difference. We're a friendly team and thrive on providing exceptional customer service, whilst selling the right storage solution to our customers.

Basic starting salary: GBP 32,000 per annum. Including a bonus each month which can take you up to - GBP 36800 per annum

As a Store Manager, you will lead by example and give your team all the encouragement and training they require. You will motivate them to provide an excellent customer experience, ensuring that they build great customer relationships. You'll lead the way by driving your team's performance and being focused on maximising sales.

We just want you to be yourself, and before you know it you will be part of the Safestore team, dazzling our customers and achieving your store's bonus targets.

This is a full-time, permanent role where you'll work 40 hours per week on a rota basis, covering 5 out of 7 days. Shifts will fall within our opening hours: Monday to Saturday from 7:30am to 6:30pm (with extended hours on Thursdays until 8:30pm) and Sundays from 10:00am to 4:00pm.

What we will offer you:

• 28 days paid holiday per year (including bank holidays)
• Bonuses of basic monthly salary for achieving targets
• Enhanced parental leave
• Pension scheme
• Healthcare cash plan for all colleagues
• Wellbeing initiatives such as discounted gym membership and a cycle to work scheme
• Sharesave scheme with huge success historically for our colleagues
• Colleague and family discounts on Safestore products and services
• Employee Assistance Programme

What you will offer us:

• Sales: Achieving your targets by understanding every customer's requirements, and advising on the best solution from enquiry through to move in, driving your store's performance (P&L) and achieving targets.
• People: Leading and motivating the store team through coaching and providing constructive feedback, encouraging them to enhance performance.
• Customer service: Identifying every opportunity to maximise customer experience with exceptional service.
• Store Standards: Take pride in managing a store's overall responsibilities, including Health and Safety and maintaining exceptional standards to create a great impression for customers .

A successful Store Manager will:

• Have had previous experience in a management role
• Have an operational background in a customer facing environment such as retail/consultative sales
• Be able to lead a team and coach for performance
• Be able to communicate and build relationships with all stakeholders
• Have strong commercial acumen
• Be able to lead your team through the fast-moving storage industry environment