Store Manager

JD GROUP; Bracknell; On-site; GBP 30,000 - 45,000; Full time

Job summary

Une entreprise de vente au détail dynamique recherche un Manager de Magasin enthousiaste pour superviser les opérations quotidiennes. Le candidat idéal aura une expérience en management, un sens aigu de la vente et d'excellentes compétences en communication. Grâce à un leadership fort, vous contribuerez à atteindre les objectifs commerciaux tout en offrant un service client exceptionnel. Rejoignez une organisation qui valorise le développement personnel et professionnel, ainsi qu'un environnement de travail positif.

Benefits

Bonus discrétionnaires trimestriels

Remise de 30% sur les produits

Accès à des services de santé numériques

Plans de santé

Formations internes pour le développement personnel

Possibilités d'apprentissage

Congés supplémentaires progressifs

Qualifications

• Expérience préalable en management dans un environnement de vente au détail dynamique.
• Capacité à dépasser des cibles de vente.
• Compétences en leadership et développement d'équipe.

Responsibilities

• Gérer toutes les opérations du magasin pour atteindre les objectifs de vente.
• Recruter, former et développer une équipe motivée.
• Analyser les données de ventes pour prendre des décisions éclairées.

Skills

Leadership

Analyse des Ventes

Communication

Visual Merchandising

Job description

Role overview:

The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals.

Responsibilities:

1. Effectively run all store operations to meet or exceed sales & KPI targets, set clear sales goals, track performance, and evolve processes for continuous growth.
2. Create and maintain colleague schedules to ensure proper coverage and productivity.
3. Create a positive team culture through recruiting, training, and continuous development, building a motivated and high-performing team.
4. Analyze sales data and financial reports to make quick, well-informed decisions, identifying and responding to operational and commercial opportunities.
5. Develop and implement strategies to meet and exceed sales targets.
6. Attract, engage, and motivate customers using the latest visual merchandising techniques, ensuring attractive merchandise displays aligned with brand guidelines.
7. Ensure teams deliver high levels of service to achieve a positive Net Promoter Score (NPS).
8. Address customer inquiries, feedback, and complaints promptly and professionally.
9. Drive existing customer loyalty programs and promotions to enhance engagement.
10. Maintain compliance with company policies, procedures, and regulatory requirements.
11. Monitor and control store expenses to stay within budget.
12. Ensure store compliance with health & safety regulations.

Role objectives and KPIs:

1. Contribute to achieving or exceeding the store's monthly sales target.
2. Drive KPIs such as Units, Conversion, ATV, UPT.
3. Achieve upselling or cross-selling targets.
4. Maintain a high Net Promoter Score.
5. Ensure stock accuracy during audits.
6. Complete mandatory training for all new colleagues.
7. Meet or exceed employee satisfaction and engagement survey benchmarks.
8. Keep operational costs within the allocated budget.

Skills and Experience:

1. Previous management experience in a fast-paced retail or customer-facing environment.
2. Passion for retail, with understanding of latest trends and competitors.
3. Strong leadership skills with experience in coaching and developing teams.
4. Excellent communication skills.
5. Proven track record of managing and exceeding sales targets and KPIs.
6. Experience in analyzing reports and making commercial decisions.
7. Keen eye for detail and commerciality; visual merchandising experience is advantageous.
8. Ability to promote JD Group values to stakeholders.

Benefits:

• Quarterly discretionary bonus schemes.
• 30% company discount on a wide range of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
• Exclusive deals and discounts via our online benefits platform (TELUS Health).
• Access to digital health and well-being services.
• Health cash plans.
• Internal development courses for personal and professional growth.
• Opportunities for apprenticeships and accredited qualifications (England only).
• Company Sick Pay scheme.
• Health Care Cover.
• Discounted gym memberships at JD Gyms.
• Life Assurance.
• Access to colleague networks and support initiatives for positive change.
• Opportunities to volunteer and contribute to JD Foundation.
• Employer engagement forums for positive influence.
• Incremental holiday allowance.