Role overview:
The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals.
Responsibilities:
- Effectively run all store operations to meet or exceed sales & KPI targets, set clear sales goals, track performance, and evolve processes for continuous growth.
- Create and maintain colleague schedules to ensure proper coverage and productivity.
- Create a positive team culture through recruiting, training, and continuous development, building a motivated and high-performing team.
- Analyze sales data and financial reports to make quick, well-informed decisions, identifying and responding to operational and commercial opportunities.
- Develop and implement strategies to meet and exceed sales targets.
- Attract, engage, and motivate customers using the latest visual merchandising techniques, ensuring attractive merchandise displays aligned with brand guidelines.
- Ensure teams deliver high levels of service to achieve a positive Net Promoter Score (NPS).
- Address customer inquiries, feedback, and complaints promptly and professionally.
- Drive existing customer loyalty programs and promotions to enhance engagement.
- Maintain compliance with company policies, procedures, and regulatory requirements.
- Monitor and control store expenses to stay within budget.
- Ensure store compliance with health & safety regulations.
Role objectives and KPIs:
- Contribute to achieving or exceeding the store's monthly sales target.
- Drive KPIs such as Units, Conversion, ATV, UPT.
- Achieve upselling or cross-selling targets.
- Maintain a high Net Promoter Score.
- Ensure stock accuracy during audits.
- Complete mandatory training for all new colleagues.
- Meet or exceed employee satisfaction and engagement survey benchmarks.
- Keep operational costs within the allocated budget.
Skills and Experience:
- Previous management experience in a fast-paced retail or customer-facing environment.
- Passion for retail, with understanding of latest trends and competitors.
- Strong leadership skills with experience in coaching and developing teams.
- Excellent communication skills.
- Proven track record of managing and exceeding sales targets and KPIs.
- Experience in analyzing reports and making commercial decisions.
- Keen eye for detail and commerciality; visual merchandising experience is advantageous.
- Ability to promote JD Group values to stakeholders.
Benefits:
- Quarterly discretionary bonus schemes.
- 30% company discount on a wide range of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
- Exclusive deals and discounts via our online benefits platform (TELUS Health).
- Access to digital health and well-being services.
- Health cash plans.
- Internal development courses for personal and professional growth.
- Opportunities for apprenticeships and accredited qualifications (England only).
- Company Sick Pay scheme.
- Health Care Cover.
- Discounted gym memberships at JD Gyms.
- Life Assurance.
- Access to colleague networks and support initiatives for positive change.
- Opportunities to volunteer and contribute to JD Foundation.
- Employer engagement forums for positive influence.
- Incremental holiday allowance.