Store Manager

Topps Tiles; Bodmin; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading tile retailer in Bodmin is seeking a Store Manager to lead a dedicated team, ensuring exceptional customer service and operational excellence. The role involves managing P&L responsibilities, motivating staff, and driving sales through service. The ideal candidate should possess retail experience, strong leadership skills, and a commercial mindset. The position offers competitive commission, a variety of employee benefits, and opportunities for career development.

Benefits

Generous staff discount

Company bonus schemes

Health insurance

Pension and life assurance

Qualifications

• Proven track record of delivering outstanding customer service and financial results.
• Strong business acumen and commercially aware.
• Ability to drive performance through leadership, coaching, and people management.

Responsibilities

• Lead and motivate a team to exceed sales and profit targets.
• Create business plans and continuously seek improvements.
• Assist with deliveries and manage all aspects of the store.

Skills

Retail experience

Customer service

Leadership

Business acumen

Job description

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Store Manager Role

As Store Manager, you’ll ensure your store is an inspiring place to shop, wowing customers with a great selection and friendly, knowledgeable service. You will lead and motivate a close-knit team, supporting, training, and developing them with the tools needed to exceed sales and profit targets through excellent customer service. We focus on service over hard selling, and an interest in creativity or interior design is beneficial, helping your team assist customers in visualizing their projects using in-store technology.

You will create the business plan, develop your team to increase sales margins, and manage all aspects of your store. You will continuously seek improvements individually, as a team, and as a store. We value ambition in Store Managers who aim to make their store and team the best.

Every day brings new challenges: from creative tasks to helping with deliveries and lifting tiles.

Who You Are

You have retail experience with full P&L responsibility and a proven track record of delivering outstanding customer service and financial results. You understand that sales are driven by service and prioritize great customer experiences.

You are commercially aware, possess strong business acumen, and stay ahead of competitors. You are a natural leader who drives performance through clear leadership, coaching, and people management.

What We Offer

In a culture that recognizes hard work and rewards results, you will have access to uncapped personal commission and company bonus schemes, significantly increasing your earnings.

Additional benefits include a generous staff discount, Share Save scheme, pension and life assurance, health insurance, holiday allowance increasing with service, and other perks. We are committed to internal promotion and supporting your career development with tailored plans and training. Flexibility to cover store hours, including weekends, is required, but there is no evening work or holiday shifts on Christmas Eve or Boxing Day.