Store Manager

Starbucks EMEA; Birmingham; In loco; GBP 28.000 - 40.000; Tempo pieno

Vantaggi offerti da questo lavoro

Holiday pay 28 days

Free drinks & food

Store bonus

Bean stock options

Starbucks Global Academy

Coffee bag weekly

Partner discounts 30%

Perks at Work discounts

Life assurance

Interest-free loan

EAP program

Recognition awards

Career growth

Descrizione del lavoro

STARBUCKS EMEA in Birmingham is seeking a Store Manager to lead a busy retail environment, delivering outstanding customer service while guiding a team of partners.

You’ll analyse store data, forecast demand, schedule labour within budgets, and drive initiatives that improve store performance. You’ll mentor your team and champion Starbucks values to create a welcoming community for customers and partners.

Competenze

• Experience leading a team in retail or hospitality.
• Ability to analyse store data and drive improvements.
• Strong forecasting and scheduling skills with budget awareness.

Mansioni

• Executing the store operations through your team, on your scheduled shifts and on your days off making sure opening, close and weekends are covered by yourself and your team of partners
• Analysing data and leveraging observations in store to inform decision making that improves both the customer and overall store performance
• Working with your store leaders to use forecasting and scheduling tools to manage labour within the required budgets as well as recruitment of world class and diverse talent that meets the store needs
• Cascading and rolling out of new initiatives to enable operational excellence and drive business results
• Supporting the growth of your partners through performance and development, coaching and developing your team and building positive relationships to understand partner challenges, needs and aspirations
• Setting challenging and realistic goals to drive engagement and improve partner performance

Conoscenze

Team leadership

Retail/hospitality

Data analysis

Forecasting & scheduling

Customer service

Descrizione del lavoro

We’re looking for leaders at Starbucks. Join us for coffee, stay for the community, connections and opportunities.

We’ve got an exciting opportunity for you to join us as a store manager. Find your place as a leader at Starbucks and help us build the brand’s future. Here your voice is brewed into everything we do. As a leader at Starbucks you will be empowered to treat the store as if it is your own business.

To be successful in the role, you’ll have previous experience in leading a team in a dynamic retail or hospitality environment. You’ll champion our mission and values to create our Starbucks experience for our customers and partners. You’ll understand your market, getting to know the competition and can identify opportunities to drive store profitability and your business forward. You’ll be an ambassador for our partner networks, making sure our partners know, here they belong.

About

The best part about this role is that no two days are ever the same! As a store leader, working in one of our dynamic stores, you’ll be setting the example and leading from the front on shift. A typical day could include:

• Executing the store operations through your team, on your scheduled shifts and on your days off making sure opening, close and weekends are covered by yourself and your team of partners
• Analysing data and leveraging observations in store to inform decision making that improves both the customer and overall store performance
• Working with your store leaders to use forecasting and scheduling tools to manage labour within the required budgets as well as recruitment of world class and diverse talent that meets the store needs
• Cascading and rolling out of new initiatives to enable operational excellence and drive business results
• Supporting the growth of your partners through performance and development, coaching and developing your team and building positive relationships to understand partner challenges, needs and aspirations
• Setting challenging and realistic goals to drive engagement and improve partner performance

Given the nature of our stores, our working hours could include early mornings, evenings, weekends, nights and/or holidays.

All our retail store partners begin their careers with us by undertaking an introductory training programme which are led by our amazing in store trainers and coaches and are designed to immerse you in the Starbucks culture and set you up for success. These training programmes are delivered in our stores and provide partners with the opportunity to learn on the job supported by their manager.

Benefits

In return, we’ll offer you a competitive starting salary (in line with the national living wage) and benefits that include:

• 28 days holiday a year (including Bank Holidays) + an additional special day for you to take to celebrate a special moment in your life each year
• Free drinks and food when you’re on shift
• Our store bonus program
• Bean stock options for all partners (own part of Starbucks!)
• Comprehensive training (including coffee knowledge!) and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself)
• A free bag of coffee each week and a 30% partner discounts on food, beverages, and merchandise
• Discounts with local and national retailers (cell phones, gym memberships, entertainment tickets, hotels, etc.) through Perks at Work platform
• Life assurance
• Home Sweet Loan (Interest-free loans that can be paid back over 12 months to help pay your rental deposit)
• A free 24/7 Employee Assistance Programme available to you and your family
• Recognition schemes and monetary awards for long service, WOWing customers and your fellow Partners
• Great long-term career opportunities in store and support center

So, if you’re looking for a new opportunity, with us you’ll be welcomed, you’ll be challenged, you’ll be inspired. Here you’ll be heard. Because here, you’re a part of it all. Here you belong.

Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.