Store Manager

Starbucks Coffee Company; York and North Yorkshire; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Holiday (28 days)

Free drinks & food on shift

Store bonus program

Bean stock options

Comprehensive training

Starbucks Global Academy access

Free coffee weekly

Partner discounts 30%

Retailer discounts

Life assurance

Interest-free loan

Employee assistance program

Recognition awards

Career growth opportunities

Job summary

Starbucks Coffee Company in the United Kingdom is seeking a Store Manager to lead a busy store, drive customer experience and deliver results through your team. You will manage daily operations, coach partners and ensure service excellence in a fast-paced retail setting.

You will analyse store data, forecast demand, manage labour within budgets, recruit and develop partners, and roll out initiatives to improve performance and profitability.

Qualifications

• Experience leading a team in a retail or hospitality environment.
• Ability to analyze data to inform decisions and improve performance.
• Forecasting and scheduling to manage labour within budgets.
• Recruitment and development of diverse talent.

Responsibilities

• Execute store operations through your team on scheduled shifts.
• Ensure opening/closing and weekend coverage by you and your partners.
• Forecast and schedule to manage labour within budget; recruit staff.
• Coach and develop partners; build strong relationships with teams.
• Set and monitor goals to drive engagement and store performance.

Skills

Leadership

People management

Data analysis

Forecasting

Scheduling

Recruitment

Customer service

Tools

Forecasting tools

Scheduling tools

Job description

We’re looking for leaders at Starbucks. Join us for coffee, stay for the community, connections and opportunities.We’ve got an exciting opportunity for you to join us as a store manager. Find your place as a leader at Starbucks and help us build the brand’s future. Here your voice is brewed into everything we do. As a leader at Starbucks you will be empowered to treat the store as if it is your own business.To be successful in the role, you’ll have previous experience in leading a team in a dynamic retail or hospitality environment. You’ll champion our mission and values to create our Starbucks experience for our customers and partners. You’ll understand your market, getting to know the competition and can identify opportunities to drive store profitability and your business forward. You’ll be an ambassador for our partner networks, making sure our partners know, here they belong.The best part about this role is that no two days are ever the same! As a store leader, working in one of our dynamic stores, you’ll be setting the example and leading from the front on shift. A typical day could include:Executing the store operations through your team, on your scheduled shifts and on your days off making sure opening, close and weekends are covered by yourself and your team of partnersAnalysing data and leveraging observations in store to inform decision making that improves both the customer and overall store performanceWorking with your store leaders to use forecasting and scheduling tools to manage labour within the required budgets as well as recruitment of world class and diverse talent that meets the store needsCascading and rolling out of new initiatives to enable operational excellence and drive business resultsSupporting the growth of your partners through performance and development, coaching and developing your team and building positive relationships to understand partner challenges, needs and aspirationsSetting challenging and realistic goals to drive engagement and improve partner performanceGiven the nature of our stores, our working hours could include early mornings, evenings, weekends, nights and/or holidays.All our retail store partners begin their careers with us by undertaking an introductory training programme which are led by our amazing in store trainers and coaches and are designed to immerse you in the Starbucks culture and set you up for success. These training programmes are delivered in our stores and provide partners with the opportunity to learn on the job supported by their manager.In return, we’ll offer you a competitive starting salary (in line with the national living wage) and benefits that include:28 days holiday a year (including Bank Holidays) + an additional special day for you to take to celebrate a special moment in your life each yearFree drinks and food when you’re on shiftOur store bonus programBean stock options for all partners (own part of Starbucks!)Comprehensive training (including coffee knowledge!) and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself)A free bag of coffee each week and a 30% partner discounts on food, beverages, and merchandiseDiscounts with local and national retailers (cell phones, gym memberships, entertainment tickets, hotels, etc.) through Perks at Work platformLife assuranceHome Sweet Loan (Interest-free loans that can be paid back over 12 months to help pay your rental deposit)A free 24/7 Employee Assistance Programme available to you and your familyRecognition schemes and monetary awards for long service, WOWing customers and your fellow PartnersGreat long-term career opportunities in store and support centerSo, if you’re looking for a new opportunity, with us you’ll be welcomed, you’ll be challenged, you’ll be inspired. Here you’ll be heard. Because here, you’re a part of it all. Here you belong.What is our process?Application > CV review > first stage interview > second stage interview > offer and onboardingStarbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.Know someone who would be a perfect fit? Share this opportunity with them! At Starbucks, there’s always room for one more.