Store Manager

Poundland; Benfieldside; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading retail chain in the UK seeks a Store Manager to shape the customer experience and lead a dynamic team. Responsibilities include driving sales, managing store operations, and ensuring excellent customer service. The ideal candidate has management experience, a track record in team leadership, and is capable of achieving KPIs. The role offers benefits including a bonus scheme, professional development opportunities, and generous holiday allowance.

Benefits

Annual retail management bonus scheme

Professional development opportunities

Comprehensive induction and in-house programmes

Rota planning four weeks in advance

Holiday allowance up to 33 days

In-store discount of 10%

Recognition initiatives and family-friendly benefits

Access to Employee Assistance for well-being

Qualifications

• Experience in a supervisory or management role with team leadership.
• Ability to manage operations, stock control, and cash handling.
• Track record of driving store performance through KPI achievement.
• Ability to manage budgets to maximise profitability.

Responsibilities

• Provide high levels of customer service and coach store teams.
• Lead store success by ensuring proper role alignment.
• Create a safe work environment and follow policies.
• Develop team members for growth and internal opportunities.
• Align team with commercial objectives to contribute to performance.
• Advise on sales strategy and ensures smooth operations.

Skills

Customer service excellence

Team leadership

Store operations management

Driving store performance

Budget management

Job description

Overview

As a Store Manager in a dynamic team, you play a pivotal role in shaping the experiences of your team and the customers you serve. Your day-to-day actions drive sales and create an environment where our core values come to life: love our customers, care for our colleagues, and protect the pounds (and euros).

Responsibilities

• Provide the highest levels of customer service: coach and guide store teams to ensure an excellent customer experience during every interaction.
• Lead the store’s success by ensuring the right people are in the right roles at the right time.
• Care for our colleagues: create a safe environment, ensure policies and procedures are followed, and lead the team by example.
• Develop people, supporting upward growth, internal opportunities, and role development.
• Protect the pounds and euros: align the team with commercial objectives and contribute to store performance.
• Advise on sales strategy, shrinkage, and service to ensure smooth and efficient store operation.

Qualifications

• Experience in a supervisory or management role with team leadership and performance management.
• Ability to manage store operations, including stock control, cash handling, and maintaining store standards.
• Track record of driving store performance by leading a team to achieve KPIs (sales targets, waste reduction, customer service scores) and using sales data to improve results.
• Ability to manage budgets to maximise profitability.

Benefits

• Annual Retail Management Bonus Scheme.
• Professional development opportunities, including potential Retail Manager Level 4 qualification through our apprenticeship programme.
• Comprehensive induction and in-house development programmes.
• Rota planning four weeks in advance to support work-life balance.
• Holiday allowance up to 33 days (plus option to buy extra) and an additional day off for your Birthday.
• In-store discount of 10% and exclusive discounts through our colleague benefits portal.
• All-year-round recognition initiatives and enhanced family-friendly benefits and life assurance.
• Access to Employee Assistance for well-being support.