Store Manager

Topps Tiles; Baildon; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in the tiles industry is looking for a passionate Store Manager to inspire a close-knit team and deliver excellent customer experiences. The role involves managing retail operations, developing team skills, and driving sales through service. With uncapped commission and robust benefits including a generous staff discount, you will play a key role in the success of the store.

Benefits

Uncapped personal commission

Company bonus scheme

Generous staff discount

Share Save scheme

Pension and life assurance

Health insurance

Increasing holiday allowance with service

Qualifications

• Experience managing retail operations with P&L responsibility.
• Track record of exceeding sales and customer service expectations.
• Strong leadership and coaching skills.

Responsibilities

• Lead and develop store team to exceed sales and profit targets.
• Create a business plan and seek continuous improvement.
• Ensure exceptional customer service and store presentation.

Skills

Retail Experience

Customer Service

Leadership

Business Acumen

Job description

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Store Manager Role

As Store Manager, you’ll ensure your store is an inspiring place to shop, offering amazing choice and friendly, knowledgeable customer service. You will lead and motivate a close-knit team, supporting, training, and developing them with the tools needed to exceed sales and profit targets through exceptional customer service. Our focus is on great service rather than hard selling, and an interest in creativity or interior design can be beneficial as you help customers visualize their projects using in-store technology.

You will create the business plan, develop your team, and look for continuous improvement as an individual, team, and store. We seek ambitious Store Managers who aim for excellence and want their store and team to be the best.

Daily tasks vary—from creative activities to assisting with traders, lifting tiles, or putting away deliveries.

Who You Are

You have retail experience with full P&L responsibility and a proven track record of delivering outstanding customer service and financial results. You understand that sales are driven by service and prioritize creating great customer experiences.

You are commercially aware, with the business acumen to stay ahead of competitors and differentiate your store. You are a passionate, proactive leader who drives performance through clear leadership, coaching, and people management.

What We Offer

In a culture that recognizes hard work and rewards great results, you will benefit from uncapped personal commission and a company bonus scheme that shares our success, significantly increasing your base salary.

Additional benefits include a generous staff discount, Share Save scheme, pension, life assurance, health insurance, increasing holiday allowance with service, and various other perks. We are committed to internal talent development, providing individual development plans and extensive training. Flexibility to cover store hours, including weekends, is required, but there is no evening work or work on Christmas Eve or Boxing Day.