Store Leader: KPI & Service Excellence, Flexible Hours

Aldi; Rawtenstall; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Market-leading salary package

25 days annual leave + bank holidays +

Holiday purchase scheme

40 or 45 hours per week

26 weeks full pay maternity leave

Training and development

Job summary

Aldi Store Manager role leading a team to deliver outstanding shopping experiences and drive operational excellence at our UK store. You will inspire a positive, high-performing environment, recruit and develop staff, and ensure compliance with health and safety standards while controlling costs.

You will drive KPI performance, oversee in-store tasks, and handle customer issues with professionalism, delivering exceptional service and business results in a fast-paced retail setting.

Qualifications

• Extensive experience leading and inspiring high-performing teams in a fast-paced, lean environment.
• Proven track record in optimising operational efficiency through strategic time and cost management.
• Demonstrated success in achieving KPIs while upholding the highest standards of compliance and due diligence.
• Commitment to delivering exceptional customer service and driving business results.
• Agile, visionary leader who can proactively embrace change with a results-driven mindset.

Responsibilities

• Lead your team to deliver exceptional customer service that consistently exceeds expectations
• Drive KPI performance, consistently meeting challenging operational targets
• Oversee the execution and supervision of in-store tasks to meet targets and standards
• Recruitment for your team, leading them and fostering their growth and development
• Handle customer complaints with professionalism and maintain compliance with health & safety standards

Skills

Team leadership

KPI management

Operational efficiency

Customer service excellence

Change management

Job description

Aldi Store Manager role leading a team to deliver outstanding shopping experiences and drive operational excellence at our UK store. You will inspire a positive, high-performing environment, recruit and develop staff, and ensure compliance with health and safety standards while controlling costs.

You will drive KPI performance, oversee in-store tasks, and handle customer issues with professionalism, delivering exceptional service and business results in a fast-paced retail setting.