Store Leader - Food and Customer - Norwich

IKEA; Norwich; On-site; GBP 31,000; Full time

Job summary

IKEA Norwich is seeking a Store Leader for its new LADA format Small Store, focusing on enhancing customer experiences and food operations. The role involves leading teams, managing stock, and ensuring adherence to safety standards, while fostering an inclusive workplace. This position offers a salary of £30,600 per year with various responsibilities aimed at maintaining high operational excellence.

Qualifications

• Advanced knowledge of food production and safety.
• Understanding of customer journey and KPI management.
• Experience in budget management in a fast-paced environment.

Responsibilities

• Lead food team to deliver quality customer experience.
• Ensure compliance with food quality and safety standards.
• Develop talent and establish KPIs for the department.

Skills

Leadership skills

Communication

Problem-solving

Decision-making

Customer focus

Education

Experience in food service or retail

Job description

IKEA Norwich is opening as one of our exciting new LADA format Small Stores, designed to complement our omni-channel approach. This new format requires innovative thinking and solutions, creating fantastic opportunities for our team!

We are seeking a Store Leader to oversee both Food and Customer Experience, with experience in large-scale food operations or customer-focused functions.

The role involves:

1. Leading the food team to deliver a taste of Sweden and a positive customer experience, emphasizing our food range's sustainability, healthiness, affordability, and convenience. You will drive operational excellence and ensure a commercial food experience.
2. Leading Customer Services to ensure a smooth shopping journey, maintaining efficiency across the store.

Norwich offers a unique chance to broaden your skills across the entire business. Each store leader will take full responsibility for an area while working in a dynamic, multi-skilled environment.

WHAT WE OFFER

• Start Date: 12th July 2025
• Salary: £30,600 per annum, based on experience and competence
• 39 hours/week, including evenings and alternate weekends
• Flexible working arrangements can be discussed during the interview

WHAT YOU'LL NEED

• Advanced knowledge of food production and safety, with retail or food service experience
• Understanding of customer journey and KPI management
• Experience in cost and budget management, scheduling in a fast-paced environment
• Leadership skills, with the ability to prioritize and organize
• Business-minded with a customer focus, capable of quick decision-making
• Excellent communication and relationship-building skills
• Ability to develop action plans, set expectations, and follow up on goals
• Strong problem-solving and decision-making skills

DAY-TO-DAY RESPONSIBILITIES

• Ensure food operations comply with quality and safety standards
• Manage stock, food quality, and waste reduction
• Contribute to financial results through performance monitoring and improvements
• Maintain quality and presentation of food offerings
• Support daily operations to ensure a positive shopping experience
• Implement global solutions, tools, and safety protocols
• Handle exchanges, returns, and customer complaints professionally
• Develop a skilled team, focusing on talent development and succession planning
• Establish operational standards, KPIs, and compliance within the department

OUR VALUES

We value diversity and welcome candidates from all backgrounds, including those with disabilities. Join us in creating a better everyday life for the many.

RECRUITMENT PROCESS

Please attach an updated CV and cover letter. Shortlisted candidates will have a pre-screening call, followed by an in-person interview for successful applicants. Final employment is contingent on background checks, including a medical questionnaire. For support, contact [e-mail].