Store Leader

Mulberry England; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Mulberry England is seeking a dedicated Store Leader for their London location. The ideal candidate will foster a high-performing team focused on outstanding customer experiences while embracing sustainability and collaboration. With a passionate approach to leadership, you will drive store success and contribute to a progressive luxury retail environment.

Benefits

Competitive basic salary

Bonus

Product allowance

Staff discount and exclusive sales access

Extra day off for your birthday

Pension contributions & life assurance

Training and development opportunities

Two paid volunteering days per year

Qualifications

• Experience in leading high-performing teams and luxury fashion is a plus.
• Strong customer relationship management capabilities required.
• Commitment to sustainability and inclusivity in community engagement.

Responsibilities

• Lead your store and team to deliver extraordinary customer experiences.
• Develop a high-performing team that embraces diversity.
• Promote operational excellence and environmentally responsible practices.

Skills

Leadership

Customer Engagement

Collaboration

Market Awareness

Operational Excellence

Inclusivity

Job description

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Store Leader

Regent St, London

Retail Stores / Permanent Full-Time / On-site

Established in Somerset in 1971, Mulberry has grown to be the largest maker of luxury leather goods in the United Kingdom. With a contemporary take on British heritage and a focus on responsible craft, our ambition is to create progressive luxury.

Sustainability has been part of the Mulberry ethos since the brand's inception. In 2024, we proudly achieved B Corp Certification. Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet.

If these are values you share, we would love you to join our team.

As a Store Leader at Mulberry, you will lead your store and your team to succeed. To do this, you must be passionate about people, determined to deliver an extraordinary customer experience, and open to learning and developing yourself and others. We want you to strive to be an expert within your field and a key contributor to Mulberry.

What we need from you:

1. You will create a high-performing team where diversity is embraced and every person is valued and feels a sense of belonging.
2. You will encourage discussions and invite ideas and different perspectives to drive creativity and collaboration.
3. You will create a culture that embraces feedback; give praise, share successes, coach, and challenge.
4. You will nurture a welcoming and fun environment for your customers and team.
5. You will be committed to delivering an engaging and memorable customer experience in your store and inspire your team to do the same.
6. You will develop and maintain key customer relationships using in-store CRM tools to support your team.
7. You will continually demonstrate a commitment to driving your business.
8. You will collaborate and build key relationships to accelerate store growth.
9. You will demonstrate market awareness and the ability to use analysis to maximize trading opportunities.
10. You will lead and deliver operational excellence, respecting people, products, and the environment.
11. As a certified B Corp business, it is important to incorporate environmentally responsible practices into your work, supporting the business’s ‘Five C’s’ strategy: Climate, Cultivation, Craft, Culture, and Circularity, promoting a greener, more sustainable future.
12. You will promote equity, empathy, and understanding, demonstrating this commitment within your internal and external communities.

We will need you to be:

• Inspiring
• Engaging
• Agile
• Perceptive
• An experienced leader (preferably within luxury fashion but not essential)
• In love with fashion!

What we can do for you:

• Competitive basic salary
• Bonus
• Product allowance
• Enviable staff discount and exclusive access to staff sales
• Extra day off for your birthday
• Pension contributions & life assurance
• Training and development opportunities
• Two paid volunteering days per year