Store Leader

TN United Kingdom; Exeter; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic Retail Manager to lead their Exeter store. This role offers the chance to drive sales, enhance customer experiences, and develop a talented team. With a generous staff discount and a focus on employee wellbeing, this position promises not only professional growth but also a supportive work environment. The ideal candidate will have a proven track record in retail management and a passion for delivering exceptional service. Join a forward-thinking company that values its employees and encourages progression within the retail sector.

Benefits

50% Staff Discount

Generous Bonus Scheme

Contributory Pension Scheme

28 Days Paid Holiday

Family Support Programs

On-the-job Training Opportunities

Qualifications

• Proven track record in managing store KPIs including sales and stock loss.
• Passionate about team development and customer experience.

Responsibilities

• Drive sales and maximize profit by analyzing reports and competitor activity.
• Ensure every customer receives a world-class shopping experience.
• Recruit and retain the best talent while managing team performance.

Skills

Sales Management

Team Leadership

Customer Service

Cost Control

Communication

Education

Experience at Store Manager level

Experience as Deputy Manager

Job description

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We’re a much-loved brand with an exciting future. Our Islanders are a diverse bunch of bright, talented people who love working together – and are proud of the work they do. Progression here can take you in all kinds of directions.

This is what a career at River Island is like. And this is where yours starts.

Department: Retail Management

Employment Type: Permanent - Full Time

Location: Exeter

Workplace type: Onsite

What We Are Looking For...

1. Drive sales & maximise profit: You will be responsible for identifying opportunities to increase your store's contribution. From ensuring you implement the company layout to a high standard to analysing reports, you will be accountable for your branch's success. Conduct daily floor walks & delegate effectively, stay on top of competitor activity, and communicate trade feedback at all levels.
2. Connect with our customers: Ensure every customer receives a world-class shopping experience! Lead by example, motivate your team to deliver genuine service, and encourage upselling across all store areas.
3. Recruit & retain the best talent: Be passionate about your team’s development. Recruit the best team members, invest in training & coaching, drive succession planning, and manage team performance.
4. Control costs & manage loss prevention: Drive team productivity by managing payroll effectively. Protect profit by deterring theft through excellent service. Ensure operational soundness with effective stock management controls.
5. Have a proven track record in managing store KPI’s including sales, payroll, controllable costs, stock loss, and service.
6. Be a great communicator across all levels.
7. Have great leadership skills.
8. Be passionate about delivering a world-class customer experience.
9. Have previous experience at Store Manager level or be an experienced Deputy Manager seeking your next step.

This Is For You...

• Discount: Generous 50% staff discount & uniform allowance to enjoy our latest products!
• RI Rewards: Benefits including discounts, financial advice, wellbeing solutions, and a generous bonus scheme.
• Island culture: Stores equipped with Kindness Cupboards for basic food & hygiene products, and support through the Retail Trust.
• Family Hub: Support for various family setups, including enhanced maternity, paternity, adoption, & fertility treatments.
• Giver Island: Give as you earn scheme, a dedicated 'Giver Island' day, and matched funding.
• Opportunities: Focus on progression within Retail & Head Office, with on-the-job training and qualifications.
• Pension: Contributory private pension scheme.
• Holiday: 28 days (UK) / 30 days (ROI) paid holiday, including Bank Holidays, with options to buy additional days.

Keeping You Safe...

At River Island, we are committed to safeguarding all employees, regardless of age or role. We fulfill our obligations under the Prevent duty to stop extremism and extremist views. We promote British Values, including democracy, the rule of law, individual liberty, and mutual respect and tolerance of different faiths and beliefs.