Store Experience Manager, Kings Road

TN United Kingdom; London; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a passionate Store Experience Manager to lead a vibrant team in delivering exceptional customer experiences. This full-time role focuses on maximizing store performance through effective leadership, customer engagement, and operational excellence. You will cultivate a dynamic store environment that prioritizes customer satisfaction while driving profitability. With a commitment to teamwork and continuous improvement, you will inspire your team to achieve their best, ensuring that every interaction contributes to a memorable shopping experience. Join a forward-thinking company that values diversity and offers extensive development opportunities.

Benefits

25% Staff Discount

H&M Incentive Program

Extensive Development Opportunities

Qualifications

• Strong leadership skills to manage and motivate a retail team.
• Ability to analyze sales performance and KPIs effectively.

Responsibilities

• Delivering exceptional customer experiences to drive sales.
• Leading a team to ensure high standards of service and store operations.

Skills

Teamwork

Entrepreneurship

Constant Improvement

Customer Service

Leadership

Multitasking

Communication

Education

Experience in Retail Management

Tools

KPI Reporting

Budgeting Tools

Job description

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Store Experience Manager, Kings Road, London

Client:

ARKET

Location:

London, United Kingdom

Job Category:

Retail

EU work permit required:

Yes

Job Reference:

e90275d6c3c2

Job Views:

5

Posted:

24.04.2025

Expiry Date:

08.06.2025

Job Description:

As the Store Experience Manager, you will be responsible for the overall performance of an individual store, with a primary focus on delivering great customer experiences that drive sales and profitability. Your leadership will be pivotal in guiding a dedicated team to efficiently run the store operations. By prioritising both direct interactions and behind-the-scenes support, you'll cultivate an environment where every customer feels valued and every aspect of the store contributes to its success, ultimately maximising profits.

Key Responsibilities:

• Offering customers a high level of service through styling advice, product knowledge and store experience
• Analysing selling information and taking responsibility for the store sales performance
• Leading and motivating a team of managers, visual merchandisers and sales advisors to achieve excellent standards of service
• Leading recruitment and ensuring induction and training of new starters is carried out well
• Identifying future talents and putting together development plans to support their progression
• Overseeing store operations
• Creating a great place to work

Qualifications:

For the role of Store Experience Manager, we seek individuals who embody the spirit of Teamwork, Entrepreneurship and Constant Improvement, fostering an environment of collaboration and shared achievements. Your optimistic outlook and flexibility in adapting to evolving circumstances and customer preferences are key attributes we value. You take independent initiative, addressing business & customer demands with both efficiency and effectiveness.

What You Need to Succeed:

Knowledge:

• Good understanding of KPIs/selling reports, budgeting turnover and workforce hours
• Knowledge of Health & Safety standards
• Understanding of store operation routines (delivery, stock, inventory, etc.)
• Fluent in English
• Good knowledge of best practice in employee relations

Motivation:

• You enjoy growing and leading a team, and building a people-first working environment
• You are results-focused & enjoy multitasking
• You like to grow and develop yourself and others

Behaviour:

• You build a well-functioning team & embrace different points of view
• You stay up to date with the latest fashion trends, customer needs, competitor activity and make decisions about product, processes and service with the customer always top of mind
• You set relevant business goals that are ambitious and concrete, and you can adapt to changing circumstances
• Support others to grow by giving constructive feedback and encouraging their learning and development
• You are self-aware, understand that actions have consequences and are respectful and non-judgemental in your interactions
• You come up with new ideas & understand the need to be sustainable
• You prioritise efficiently and make careful, resourceful choices
• You communicate clearly & concisely, even during periods of uncertainty, actively listening to other perspectives
• You express your own opinions and are willing to accept and contribute to agreed outcomes

Past Achievements:

• Proven record in maximising selling
• You are successful in recruiting; managing talent and developing team members
• You have previous experience in managing employee performance
• Experience in collaborating with and leading a team of managers

Additional Information:

This is a full-time position offering 39 hours a week based in our new ARKET, Kings Road store. Apply by sending in your CV in English as soon as possible. Due to data policies, we only accept applications through career page.

Benefits:

We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

Inclusion & Diversity:

At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.