Store Deputy Transport Manager

Selco Builders Warehouse; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading UK builder's warehouse is seeking a delivery service manager in London to oversee operations and manage a team. This role involves maximizing delivery efficiency, ensuring customer satisfaction, and maintaining compliance with legal standards. Ideal candidates will have experience in retail or delivery service management and strong communication skills. Competitive pay and a comprehensive benefits package are provided.

Benefits

Colleague Discount

Holiday Buy Scheme

Paid Volunteer Leave

Enhanced Family Leave Pay

Free Breakfast

Career Development Opportunities

Refer a Friend Bonus

Enhanced Pension Scheme

EarlyPay

Profit-Based Bonus Scheme

ShareSave Scheme

Health Cash Plan

Employee Assistance Programme

Life Assurance

Gym Discounts

Cycle to Work Scheme

Qualifications

• Proven experience managing a delivery team.
• Strong communication skills with customers.
• Ability to maximize performance toward sales targets.

Responsibilities

• Oversee daily operations of the delivery service.
• Manage and motivate a delivery team.
• Ensure compliance with legal and company delivery requirements.

Skills

Team management

Customer service

Delivery management

Education

Experience in retail or delivery service

Job description

What You’ll Be Doing

• Reporting to the Deputy Manager and line managing Delivery Supervisor, HGV & Van Drivers, Pickers and agency drivers.
• Overseeing the daily operation of the delivery service.
• Answer customers enquiry’s, while continually looking for opportunities to up sell and promote Selco services.
• Maximising the delivery service to help achieve the sales target and maximise profitability for the store and wider business
• Understanding what the delivery service team needs to do to be profitable, successful, and serve its customers well
• Set direction for the direct reports, defining an assigning task and monitoring results
• Planning the deliveries in advance and ensure the picks are accurate and loaded correctly, safely and in line with legal and company requirements.
• Ensuring the plant/vehicle defecting checking is completed before plant is used or vehicles leaves site
• Managing outbound deliveries and ensuring fleet VOR issues are resolved & preventative maintenance inspection (PMI) are completed on time as per schedule.
• Communicating delivery information and resolve issues promptly
• Deliveries checked for accuracy and safety, and paperwork correct
• Making commercially sound decisions that drive store and delivery service success
• Managing and minimising damages caused by plant and colleagues, including vehicle damages and damages to property Develop in depth product knowledge and learn the top products.
• Complete gap walk, stock replenishment and rotation, create stock adjustments for damaged/stolen products
• Actioning planograms, replacing labels and updating promotional material
• Collect trolleys, ensure carpark and salesfloor is clean, tidy and hazard free and safe
• Serving customers at the checkouts (collect/sales desk), processing the sale accurately, continually looking for opportunities to up sell and promote Selco services.
• Briefing business change, strategy and sales & delivery plan to all of the team including agency drivers
• Conducting training, briefing & inductions to direct reports and agency drivers
• Performance management of direct reports
• The contracted hours for this role are 40 per week.

Rewards & Benefits

At Selco Builders Warehouse, we believe in rewarding our colleagues with a benefits package that truly makes a difference. Here’s what you’ll enjoy when you join our team:

Work-Life Balance & Extras

• Colleague Discount– Enjoy discounts at Selco and other Grafton Group businesses to help with home improvements.
• Holiday Buy Scheme– Purchase extra holiday and spread the cost over 12 months.
• Paid Volunteer Leave– Take time off to give back to a cause close to your heart.
• Enhanced Family Leave Pay– Extra support for maternity, paternity, adoption, and fertility treatments.
• Free Breakfast– Start your day right with access to our in-store and office pantries.
• Apprenticeships & Career Development– Learn, grow, and take your career to the next level.
• Refer a Friend Bonus– Know someone great? Earn a bonus when they join our team!

Financial Benefits

• Enhanced Pension Scheme– We match every 1% above the statutory 5% that you contribute.
• EarlyPay– Access your earned wages before payday when you need them.
• Profit-Based Bonus Scheme– We work hard and celebrate success with quarterly and yearly bonuses.
• ShareSave Scheme– Share in the success you help create! Save from just £5 a month and have the option to become a Grafton Group Plc shareholder.
• Retail & Leisure Discounts– Save on groceries, restaurants, cinema tickets, theme parks, utilities and more!

Health & Wellbeing

• Health Cash Plan– We cover the cost of a plan that lets you claim cash back on everyday medical treatments like dental, optical, and prescriptions. Plus, access video consultations with a GP.
• Employee Assistance Programme– Free and confidential support, including counselling, financial guidance, and legal advice.
• Life Assurance– Protection for your loved ones should the unexpected happen.
• Gym Discounts– Save up to 25% at hundreds of health clubs nationwide.
• Cycle to Work Scheme– Get a new bike and accessories through salary sacrifice, saving on tax and making commuting easier!

About Us

Looking to build a career with a company that’s proud to support the nation’s tradespeople? At Selco Builders Warehouse, we’re always on the lookout for enthusiastic, down-to-earth individuals who bring a positive, team-first attitude to everything they do!

We’re a well-established name in the industry with a strong store network across the UK—and we’re continuing to invest in our people, our business, and our future. It’s a busy, fast-paced environment where no two days are the same, but you’ll be surrounded by great colleagues and backed by a superb reward and benefits package.

We’re committed to being a truly inclusive employer. That means creating a workplace where everyone feels welcome, respected, and able to thrive—regardless of background or experience. Health and Safety remains our top priority, and we’ll always support our colleagues in doing their best work, safely.