Store Customer Service Advisor

Decathlon UK; Reading; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in retail seeks a Customer Experience Advisor passionate about sports. In this shop-floor role, you will deliver exceptional customer service, assist in merchandising, and engage with teammates to create a vibrant shopping atmosphere. This position offers clear career progression opportunities and a supportive work environment focused on employee well-being.

Benefits

Career progression

Profit sharing scheme

Quarterly bonus scheme

Permanent contracts with fair pay

Cycle to work scheme

30% staff discount

Qualifications

• Passion for sport.
• Prepared to go the extra mile.
• Looking for a retail career with a difference.

Responsibilities

• Provide excellent customer service in-store and online.
• Manage stock levels and merchandising.
• Work collaboratively within a team.

Skills

Customer Service

Problem Solving

Communication Skills

Teamwork

Job description

LOVE SPORT? WANT TO HELP PEOPLE? PROBLEM SOLVER?

IF YES, THIS IS THE PERFECT ROLE FOR YOU!

As a Customer Experience Advisor you’ll be providing the best care for our customers, both in-store and online. To put it simply, the purpose . The most important part of your role is to ensure that all customers leave delighted with our products and your service

What will you benefit from?

• Career progression - At Decathlon, you choose your own career path, whether you aspire to become our next customer service manager or our next CEO - your opportunities for progression are endless!
• Profit sharing scheme - We’re one big international family who exclusively shares the profit we make with our employees.
• We play sport together and have regular team socials!
• Quarterly bonus scheme
• Permanent contracts with fair pay - We don’t believe in zero-hour contracts.
• Cycle to work scheme - 25% discount on a bike of your choice.
• 30% staff discount on our Decathlon products.

Discover more of our company benefits here.

Your Responsibilities:

• Customer Service - Through your own passion for sport, you’ll share your tips and experiences with users and through our hands-on product training you will be able to give the best technical advice for the sports you are responsible for. Decathlon has shifted over the last year into an omnichannel business so it’s essential that our sales assistants are able to assist customers in all aspects of retail shopping, whether that’s in store or online!
• Merchandising - Whether full time or part time, every Sales Assistant is encouraged to take responsibility to autonomously manage stock levels and pricing and to provide a high level of merchandising so that each customer can easily find the right product for their sporting practice.
• Team Player - You will be part of a shop floor team of like-minded Sales Assistants, practicing sport and celebrating victories together, so it’s important that you are able to work well within a team environment as well as independently.

Sound good so far? If so, here's the type of person we're looking for…

Who Are You?

• Someone looking to combine a passion for sport with work.
• A people person who is prepared to go the extra mile.
• Someone looking for a retail career with a difference
• Problem solver with excellent communication skills.
• Able to play as part of the team during the busiest times (weekends and holidays).

Additional Information:
As a Customer Service Advisor you will be required to work usual retail hours including evenings and weekends. The role will be shop-floor based with full Covid-19 safety regulations and precautions in place. The safety of our teammates and customers is our main priority during these times

IF YOU LOVE SPORT AND WANT AN EXCITING CAREER IN CUSTOMER SERVICE, APPLY TODAY!