Store Colleague - Tills

JD Sports Fashion; Romford; On-site; GBP 20,000 - 25,000; Full time

Job summary

An established industry player is seeking an enthusiastic Sales Assistant to enhance customer experiences and drive sales in a dynamic retail environment. This role offers significant opportunities for personal and professional growth, making it ideal for motivated individuals. Join a company that values operational excellence and innovative approaches, and be part of a team that thrives on delivering exceptional service. Enjoy a range of benefits, including a generous company discount, access to health and well-being resources, and opportunities for career development. If you're ready to contribute to a vibrant team and make a difference, this position is for you.

Benefits

25% Company Discount

Exclusive Online Deals

Access to Counselling Services

Health Cash Plans

Internal Development Courses

Discounted Gym Memberships

Participation in Colleague Networks

Opportunities to Volunteer

Qualifications

• Enthusiasm for a fast-paced retail environment.
• Confident interpersonal skills for customer interactions.

Responsibilities

• Provide exceptional customer service and support store operations.
• Drive sales targets and maintain merchandising standards.

Skills

Customer Service

Sales Skills

Communication Skills

Interpersonal Skills

Flexibility

Job description

24 April 2025

Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors, and Gyms, with colleagues working in stores across several retail fascias in many markets around the world.

JD Sports Fashion Plc was listed on the London Stock Exchange in 1996, has been a FTSE100 publicly quoted company since 2019, and continues to grow both in the UK and internationally.

We aim to be the leading global omnichannel retailer in the sports and outdoor industry. To achieve this, we seek individuals who are committed to our strategic goals of being a people-led, innovative, and customer-focused organization that emphasizes operational excellence and identifies new growth areas.

Role overview:

We are seeking an enthusiastic Sales Assistant to deliver an exceptional shopping experience for our customers. JD Group offers significant opportunities for career development, making it an ideal place for motivated individuals interested in progressing and developing their careers.

Responsibilities:

• Provide exceptional customer service by greeting customers warmly, ensuring they have a positive experience, and understanding the customer service measurement programme.
• Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
• Maintain high visual and merchandising standards by keeping the shop floor clean, well-stocked, and displays organized according to brand guidelines.
• Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
• Process sales transactions accurately, including cash handling and card payments.
• Upsell and cross-sell products to maximize sales opportunities.
• Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
• Address and resolve customer queries professionally.
• Collaborate with team members to achieve store targets.

Role objectives and KPIs:

• Contribute to achieving or exceeding the store's monthly sales target.
• Drive KPIs such as Units, Conversion, ATV, and UPT.
• Achieve upselling and cross-selling targets.
• Maintain a high Net Promoter Score.
• Ensure all stock on the shop floor is fully replenished.

Skills and Experience:

• A positive attitude towards a fast-paced, customer-focused retail environment.
• Enthusiasm for viewing challenges as opportunities for personal and professional development.
• Confident interpersonal and communication skills, thriving in social interactions with customers.
• Flexibility to work various shifts, including weekends and holidays, based on store needs.

Benefits:

• Company discount of 25% on many products in-store and online across brands like JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors.
• Exclusive deals and discounts through our online benefits platform (TELUS Health).
• Access to counselling services, digital health, and well-being advice.
• Health cash plans.
• Internal development courses for personal and professional growth.
• Access to apprenticeships and accredited qualifications—earn while you learn (England only).
• Discounted gym memberships at JD Gyms.
• Participation in colleague networks and support initiatives for positive change.
• Opportunities to volunteer and contribute to JD Foundation.

Location: JD Sports, 1233 Romford, Unit 8 (Lsu5), Romford, Havering, United Kingdom