Store Colleague - Stockroom

TN United Kingdom; Wirral; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading retail company is seeking a Sales Assistant to enhance customer experiences and drive sales. The role involves providing exceptional service, maintaining store standards, and achieving sales targets. Candidates should possess a positive attitude and strong communication skills, with opportunities for career development and employee benefits.

Benefits

25% company discount on products

Exclusive retail and hospitality discounts

Access to counselling services and health advice

Health cash plans

Internal development courses

Access to apprenticeships and qualifications

Discounted gym memberships

Opportunities to volunteer

Qualifications

• Experience in a fast-paced, customer-focused retail environment.
• Ability to view challenges as opportunities for personal development.
• Confident in social interactions and customer engagement.

Responsibilities

• Provide exceptional customer service and maintain high visual standards.
• Drive sales targets and maximize upselling opportunities.
• Process sales transactions accurately and assist in store operations.

Skills

Positive attitude

Interpersonal skills

Communication skills

Flexibility

Job description

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Job Title: Sales Assistant

We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. With affluent opportunities for career development, JD Group is the place to be if you are motivated by progression and interested in developing your career.

Responsibilities:

1. Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
2. Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
3. Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
4. Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
5. Process sales transactions, including cash handling and card payments accurately.
6. Upsell and cross-sell products to maximise sales opportunities.
7. Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
8. Address and resolve customer queries in a professional manner.
9. Work closely with other sales assistants and team members to achieve store targets.

Role Objectives and KPIs:

1. Contribute to achieving or exceeding the store's monthly sales target.
2. Drive all additional KPIs including Units, Conversion, ATV, UPT.
3. Achieve upselling or cross-selling targets.
4. Maintain a high Net Promoter Score.
5. Ensure all stock on the shop floor is fully replenished.

Skills and Experience:

• A positive attitude towards a fast-paced, customer-focused retail environment.
• An ability to enthusiastically view challenges as opportunities to develop oneself, one's career, and learn new skills.
• Confident interpersonal and communication skills; thrives in social situations through engagement with customers.
• Flexibility to work various shifts, including weekends and holidays, based on store needs.

Employee Benefits:

• Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
• Exclusive deals and discounts from retail and hospitality businesses through our online benefits platform (TELUS Health).
• Access to counselling services, digital health, and well-being advice through our benefits platform (TELUS Health).
• Health cash plans.
• Wide range of internal development courses to support personal and professional development throughout your career with the Group.
• Access to apprenticeships & accredited qualifications—earn while you learn and gain nationally recognized qualifications (England only).
• Discounted gym memberships at JD Gyms.
• Access to colleague networks to share experiences and support initiatives that drive positive change.
• Opportunities to volunteer and contribute to JD Foundation.
• Employer engagement forums to help influence positive change.