Store Colleague - Part Time - Heathrow Airport

TN United Kingdom; London; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established industry player is looking for an enthusiastic Sales Assistant to enhance the shopping experience at Heathrow Airport. This part-time role offers opportunities for career development and requires a positive attitude towards customer service. You will be responsible for exceeding sales targets, maintaining store standards, and providing exceptional service to customers. With a variety of benefits including discounts and access to personal development courses, this position is ideal for those looking to grow in a dynamic retail environment.

Benefits

25% Company Discount

Exclusive Online Deals

Access to Counselling Services

Health Cash Plans

Internal Development Courses

Discounted Gym Memberships

Apprenticeships and Qualifications

Volunteer Opportunities

Employer Engagement Forums

Qualifications

• Positive attitude towards a fast-paced retail environment.
• Confident communication skills and ability to engage with customers.

Responsibilities

• Provide exceptional customer service and drive sales targets.
• Maintain high visual and merchandising standards in-store.

Skills

Customer Service

Sales Techniques

Interpersonal Skills

Flexibility

Job description

Store Colleague - Part Time - Heathrow Airport, London

Client: JD Group

Location: London, United Kingdom

Job Category: Retail

EU work permit required: Yes

Job Reference: cb94961a820e

Job Views: 4

Posted: 02.05.2025

Expiry Date: 16.06.2025

Job Description:

Role overview:

We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. With opportunities for career development, JD Group is ideal if you are motivated by progression and interested in advancing your career.

Responsibilities:

1. Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
2. Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
3. Maintain high visual and merchandising standards by keeping the shop floor clean, well-stocked, and displays organized according to brand guidelines.
4. Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
5. Process sales transactions, including cash handling and card payments accurately.
6. Upsell and cross-sell products to maximize sales opportunities.
7. Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
8. Address and resolve customer queries professionally.
9. Work closely with other sales assistants and team members to achieve store targets.

Role objectives and KPIs:

1. Contribute to achieving or exceeding the store's monthly sales target.
2. Drive all additional KPIs including Units, Conversion, ATV, UPT.
3. Achieve upselling or cross-selling targets.
4. Maintain a high Net Promoter Score.
5. Ensure all stock on the shop floor is fully replenished.

Skills and Experience:

• A positive attitude towards a fast-paced, customer-focused retail environment.
• Ability to view challenges as opportunities for personal and professional growth.
• Confident interpersonal and communication skills, thriving in social situations through engagement with customers.
• Flexibility to work various shifts, including weekends and holidays, based on store needs.

Benefits:

• Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
• Exclusive deals and discounts through our online benefits platform (TELUS Health).
• Access to counselling services, digital health, and well-being advice (TELUS Health).
• Health cash plans.
• Wide range of internal development courses for personal and professional growth.
• Access to apprenticeships and accredited qualifications—earn while you learn.
• Discounted gym memberships at JD Gyms.
• Opportunities to join colleague networks and support initiatives for positive change.
• Opportunities to volunteer and contribute to JD Foundation.
• Employer engagement forums to influence positive change.